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Next to IMPOSSIBLE to get them to answer the phone at ANY of his 3 locations. Took me 3 days of calling to FINALLY get one of the rude office staff to answer. The reason for my call was to reschedule an appointment THEY CANCELLED 2 days earlier. There's NO option to leave a message when calling. When drawing blood, medical assistant never washed her hands and after she swabbed my arm with alcohol, she used her ungloved finger to locate my vein and drew my blood without a second alcohol swipe. The place seems sketchy.
Very rude front desk girls. We're on their cell phones most of the time. They don't do vaccinations also. I asked where I could get it from and they sent me to the Health Department. If they took the time to actually look at my insurance card they would of know that the health department doesn't take my insurance. I was not informed and went all the way there anyway. Spent about 10 minutes with us, examined the baby and left. Not very personable. He was nice but didn't say much to us. I also got a 560$ bill for a 10 minute visit. When I called they said "maybe it didn't go to the insurance company." Seems like no one there can do their job correctly. Please find a different Doctor, this place will rip you off.
Is this office even legally allowed to be running??? They don't use gloves, or wash hands. The actual "doctor" doesn't even see patients, he sits back and has a physician assistant see them all. The people at the front desk talk about personal stuff and about other patients. They gave me someone else's scripts! I called back and told them, I was told to "just throw it away". Someone needs to call and report them!!!
I went to see Dr. Zelch and during the 1-1/2 hour appointment I never even saw the doctor, only the physicians assistant. I didn't even know that was legal.
Watch out for this doctor he will hold your prescription hostage if you do not agree to his demands. He wanted follow up visits every 2-months (doesn't realize we are paying him it is our decision) when I did not make the appointment he stopped the prescription I have been taking for years prior to seeing him. I also had a long wait time like others commented on. Hope this helps someone.
I have been going to the Livonia office for over a year now and after my last appointment I will be most definitely searching for a new PCP. I have often waited over 2 hours for very simple needs, he rarely explains what labs he is ordering, or why and then fails to discuss result with me apart from 'it's fine'. The staff have also openly discussed my private medical info (and made jokes about it) in ear shot of a waiting room full of people. I have made appointments via online websites that his office is registered with and often get calls telling me the time I signed up for was not actually available. if you want a primary care provider that works WITH you and treats you with respect look elsewhere.
He had issues with him he only listens to Beaumont doctors when I come to his office from 8 Henry Ford doctor he did not pay no attention to what they had to say so he did absolutely nothing cuz he was going back nine months to that doctor that I talk to you for 10 minutes is opinion when I talk to the staff they were downright rude to me and other patience in that place I would not go back there for nothing terrible terrible terrible
I went to this dr and i felt he was very friendly and thorough, he sent me for a ton of test that non of my prior dr's cared to do. I was very satisfied with him. The office staff is great. I definitely will be going here from now on.
All of the bad reviews are 100% accurate on every review site for him. 1. He was my primary physician but I've never even SEEN him, let alone met or worked with him. 2. The wait time was over an hour. 3. I told them, when I made my next appt, that I would have to probably reschedule it. I called them to cancel and made a new appt 2 weeks later. At my next appt they told me that I had to pay a $30 no-show charge and that they had no record of me canceling. Not only that, but if I didn't pay right then that they would charge me again since they refuse to see you. (they consider that a no-show even though you are there on time and unaware of charges) 4. When you try to complain they rudely and literally tell you, "Oh well, you signed the agreement so it's not our problem. 5. They give out wrong medications with hardly any background. On my first visit, I said I was depressed so they gave me a psych prescription even though they aren't psychologists. They gave me an inhaler that doesn't work for my condition, just because they saw the word "asthma" on the sheet. PLEASE PLEASE PLEASE don't waste your time and health on this scam artist.
I made an appt with him despite a lot of bad reviews (with specifics) thinking they were overreacting...they weren't. The wait time is beyond ridiculous. Even though I was new, I never even met dr zelch nor even seen him, they pawned me on someone else every time. They charged me a no-show fee even after I cancelled and let them know when I made the appointment I would have to cancel. And when I showed up they literally told me if I didn't pay right then that they would charge me again as a no show because I couldn't be seen. I got a new doctor at a different place before I even left the office. DO NOT SEE HIM.
Dr. Zelch is a great doctor when it comes to getting right to the point. He seems to have compassion when you are having chronic pain issue's. The clawson office is small ,almost too small. The staff is very friendly except for lisa leave your home issue's at home when you are at work lady. I also have never seen anyone wash hands wear rubber gloves while taking your blood. The wait is also way too long.
If i can find a primary care physician that my insurance approves i would never seek this doctor services. First this doctor seems lack of personal hygiene, his appearance is rugged. Only spends 5 minutes talking to me after 1-2 hour long wait.
This doctor has the worst staff you can ever find, they have the worst attitude and are ruining the office due to their horrible attitude!! Worst experience ever!! Never again going there and making the biggest mistake!! The doctor needs a wake up call THE STAFF IS HORRIBLE!!
Dr Zelch is the worst doctor on the face of the earth. He is scum.
This man is not a DR. He is very rude and not caring, 1st appt. with him in his Clawson office was ok, sent my husband to have an MRI and Stress test at the age of 35... When we went for our follow up appt. they did not even have the results after 3 weeks, Zelch then came is in the room after us waiting 2 hours to see him and was very aggravated that we didn't go to Beaumont for this testing.... Then continued to be rude so we got up and walked out! We asked for our co pay back and he refused to give it...... then his office billed our insurance for a visit we didn't receive!!!! His office is DIRTY, his staff doesn't know what they are doing and HES IN IT JUST FOR THE MONEY!!!!!!! DO NOT RECOMMEND HIM......
Patient of his for 2 years. Was very ill,told me I looked âlike crap'',and was drug seekingâ. Although I had my meds with me. Begged him to do blood work, he wouldn't. Told me to go home and ride it out.next day went to the hospital,lights sirens trama room. I was in kidney failure almost died. Please don't to this doctor. Worst dr ever! Stay away from him. He's arrogant. I also had 3 different appointments and the office was closed. No notice phone call nothing.
I have to say this man is great and ohhh so hansom love me some eye candy js but anyways he is very good at his job he orders all the test needed for my pain or illness and stays on top of it, hes a good dr, wouldnt go no where else
I love dr zelch he is wonderful (not to mention he looks like a soap opera dr) GORGEOUS JS! His office has been running great now with all his new staff, he spends time talking to me, i get in and out in no time and their on top of everything.. All together im very happy with him and the staff.
Finally a doctor who gets straight to the point of my problems, and not just sugar coat stuff!! very happy i stuck out the wait, the staff was great and the dr was worth it! Pleasantly surprised at how well the staff was able to laugh off such rude patients and keep a positive attitude. After conversing with other patients in the waiting room, i reliazed that although the wait is a issue sometimes that they keep coming back because of the actual CARE they recieve and the whole family-vibe this office has.
What kind of Dr. Schedules appointments and doesn't show up. It's even worse when he shows up but say they are not open. I was told to come back and the office was closed again two days later. The staff is just plain inconsiderate. If you can't keep a primary care schedule, how can you keep patients health a priority? Patients rely on medications. Quack doesn't start to describe this place. Oh, and be prepared to wait over an hour at least.
We apologize for your negative experience. you may have had a misunderstanding as to the time and location of your appointment. We see patients at Livonia Mondays and Thursdays, Centerline Tuesdays and Fridays, and Clawson Wednesdays and Saturdays. When notified we ensure that patients have enough medication until their next appointment. If a staff member was inconsiderate please contact us and let us know the details so we can appropriately address the situation. We are continuously working to improve our patient's experience. Please contact us if you have any other questions or concerns
I would not even call this person a doctor, he does not care about his patients only in it for the money
Unprofessional staff.. not to mention high turn over rate! Dirty office too. I have to wait for almost an hour just to see the doctor everytime. Seems like he could care less. I'm taking my money elsewhere.
Dr. Zelch is very thorough and personable. His staff on the other hand could use a couple more refresher classes on customer/patient relations. He is definitely worth the long wait if you can endure the ignorance of front office staff. He truly runs the place by himself.
We set up an appointment through Ace Medical Center. Their Office Manager Lori S. was not courteous. She set up the appointment for Dr. Zelch in a Clawson office, even though she is located in Centerline. She assured me that her office is the only office to make appointments for Clawson. The doctor did not show. After waiting 40 minutes, our potential employee was told to leave their office and call (the same number that gave us a bad appointment time) to reschedule at another time. Not happy at all.
I HAVE BEEN TO SEE DR. ZELCH A FEW TIMES NOW AND SO FAR EVERYTHING HAS BEEN GREAT, HE HAS LISTENED TO EXACTLY WHAT I WAS SAYING AND HAS BEEN RIGHT ON TOP OF EVERYTHING! MY PAST DOCTOR SEEMED AS IF SHE COULD CARE LESS, SO I AM VERY HAPPY THUS FAR!