Overall Review

3.9
  • 14 patient ratings
  • 7 comments

Last 12 months:

4.0 (+ 0.1)

7 Patient Reviews

  • Highly Satisfied
    71%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    7%
  • Highly Dissatisfied
    21%
  • Wait Time 25 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 7 reviews

1.0 of 5
September 16th, 2015
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I am pregnant with my first child and i had some time to meet and greet potential pediatricians in the area. When I called to make a consultation with the doctor a very rude receptionist told me that they don't do that. If this type of cold rude behavior is indicative of how they behave there, then I am happy that I found this out now.
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5.0 of 5
May 26th, 2015
Excellent Children's Doctor!
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Bourne is an excellent doctor ! It's hard to find a Doctor who actually cares and is concerned for your children's health. I have never met a doctor who has soo much patience with children like Dr. Bourne. I highly recommend him! His staff is very helpful as well.
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1.0 of 5
February 24th, 2014
Front desk NOT very hellpful
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
Office help is not very helpful. Especially when school/camp forms need to be filled out. Long wait for appts. Would not recommend this dr.
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5.0 of 5
January 23rd, 2014
We're Very Sad to Leave
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
After two years, we've had to switch healthcare providers and Dr. Bourne wasn't on the list of approved pediatricians. But we will sincerely miss him! He's been wonderful: caring, prompt, and a wonderful presence with children. At first, we worried that he was too hands off, since nothing seems to faze the man. But we came to realize that his calming presence was really a great counterweight to the overly freaked out first time parents we were (or are). Staff (Shanae!) is also fantastic -- much, much, much better than average. I hope she's richly rewarded. The downsides of the office are that it's in a slightly older space, not a glitzy as, say, Soho Pediatrics, and the office does seem to be short staffed. Shanae works about three jobs at the same time, I think. The upside is that the level of care from Dr. Bourne is probably in the 95th percentile of what you can find in the city. Accepts many different types of insurance (just not ours, sadly).
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5.0 of 5
September 11th, 2013
Great Doctor
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Love Dr. Bourne and the PAs, nurse Martha and the staff! Always accommodates me as a working mom.
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5.0 of 5
December 22nd, 2010
Excellent Doctor and Staff
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Bourne and his staff are caring, professional, and understanding. I hoghly recommend. My two daughters go to the WNY office. Wait can be long, but it is worth it in my opinion. And when my children were infants, I did not have to wait in the main waiting are, which I appreciated.
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1.0 of 5
June 21st, 2010
Poor Front of Office
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
Appropriate Follow-up
My phone calls are not returned promptly or at all. Little time is spent answering my questions. Often told to call to get answers. Switching to Premier Pediatrics on recommendations from other local mothers.
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