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Dr. Jeffrey Horacek Is this you?

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16 Ratings • 4 Comments

4.0
  • 10
  • 1
  • 1
  • 2
  • 2

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
10.6 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 16 Ratings

Five Stars

Posted on August 9th, 2016

Phone manners are horrible! I have been put on endless hold the last couple of times I called. Yesterday I was returning a call to the office about lab results. After being on hold for ten minutes I hung up and called back only to be put on hold again. After repeated times of trying to call the last one was the final straw when she answered the phone, "HOLD", not even acknowledging I was calling the doctors office. The doctor is wonderful but needs to get a better receptionist!

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on January 28th, 2015

Never had a whole person approach before; and he specializes in managing type 1 diabetic patients.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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incompetent staff

Posted on June 13th, 2013

New to the area, I called Dr. Horacek's office for an appointment, was asked several personal questions, was told to wait for a call verifying an appointment time, then was called to say that the doctor isn't taking on any new patients. Why didn't the nurse / receptionist who took my first call tell me this in the first place? Why ask about my medical history, etc.? Why does his Web site state that he IS taking on new patients? Incompetent office coordination, uninformed staff, and a big waste of time.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
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Wonderful doctor and staff!

Posted on May 21st, 2013

Dr. Horacek will both listen and explain to patient's satisfaction any questions. He is not afraid to say, "I don't know!" if that be the reality and is definitely a patient centered practitioner. His support staff is also outstanding!

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Posted on October 25th, 2016

Five Stars

Posted on April 5th, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

One Star

Posted on December 3rd, 2014

Five Stars

Posted on November 18th, 2014

Five Stars

Posted on November 11th, 2014

Five Stars

Posted on October 22nd, 2014

Five Stars

Posted on September 25th, 2014

Five Stars

Posted on September 21st, 2014

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