Jennifer G Kwan-Morley MD Patient Reviews

  • Rheumatology Havertown, PA

Overall Rating

4.4
  • 36 patient ratings
  • 7 comments

Last 12 months:

3.5 (-0.9)

7 Patient Reviews

  • Highly Satisfied
    78%
  • Satisfied
    8%
  • Neutral
    3%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    11%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 12.7 minutes

Showing 1 - 7 reviews

3.0 of 5
August 16th, 2016
Awesome doctor, AWFUL Staff!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Kwan-Morley is an excellent doctor and I really love having her as my Rheum, unfortunately I doubt I will continue with the practice because of the incompetent staff. If I cannot get my prescriptions refilled, and they let me suffer untreated for weeks and weeks, it doesn't matter how sweet and helpful the doctor is. I leave message after message over 3-6 weeks (often longer) and it's ignored. Even as the front desk staff lets me come in to get a sample of my medication to hold me over, the nurse responsible for faxing my prescription ignores it. They won't let you get access to the doctor to get her help either.
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1.0 of 5
December 23rd, 2015
Turned away
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Spoke with Dr Kwan Morley's assistant two weeks ago, describing what was going on and that she had diagnosed me with fibromyalgia five years previous but I'd never had any pain until recently. She kindly fit me into schedule and I was extremely grateful. This morning, after having vitals taken, the office manager comes in and says Dr Kwan Morley has to cancel my appointment because she doesn't treat fibromyalgia. Devastated. Left sobbing feeling like I had been deceived.
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5.0 of 5
January 10th, 2012
Excellent Rheumatologist - Very Cold, Impersonal Staff
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Kwan Morley is excellent in her expertise, patience, understanding and ability to relate to the pain her patients are feeling when coming to see her. However, in an office where most patients are in extreme pain and coming because they are in pain for infusion therapy or arthritis treatment, the front desk staff in Paoli should be more compassionate and kind. Collegeville is NOT a problem, but Paoli staff are busy talking among themselves as you stand there waiting for them to finish or are just plain abrupt in their answers. "No" with no explanation or "I'm sorry" is a typical response. Nobody seems to go out of their way to help EXCEPT Dr. Kwan Morley. Shame. The staff is not learning from her.
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5.0 of 5
July 26th, 2010
Doctor is the BEST. Office staff are the WORST!
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been seen specialists for many years, and am quite accustomed to how it "works" with front office staff in doctor offices. I have many comparisons to make. The office staff at Dr. Kwan-Morley's office are among the rudest that I have ever dealt with. This is especially unfortunate since Dr. Kwan-Morley is one of the BEST physicians I have seen. I strongly suggest that she look for new front desk help!
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5.0 of 5
November 25th, 2009
Outstanding
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Kwan-Morley is a rare and special physician. She is an excellent listener and has great patient "bedside" manner. She is extremely knowledgeable and has a very genuine/sincere ability to relate to her patients. She takes time to understand concerns and answer questions about the diagnosis, treatment and possible related issues.
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5.0 of 5
November 23rd, 2009
Exceptional doctor
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Excellent first time visit. Spent a good deal of time explaining my treatment options and discussing my complaints. Excellent exam.
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5.0 of 5
August 27th, 2009
BJK
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Through our conversations, she found and helped correct difficulties that were not the reason I was sent to her. (That was handled as well, obviously!) I was impressed with the time she spent with me.
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