Surgical Specialist, Urologists
21 years of experience
Video profile
Accepting new patients
Downtown Scranton
225 Penn Ave
Scranton, PA 18503
570-342-7864
Locations and availability (2)

Patient Reviews ?

Overall Rating:
2.0
  • Currently 2 of 4 stars
Total Ratings

5

Total Reviews

1

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 1.75 of 4 stars
Promptness:
  • Currently 2.25 of 4 stars
Courteous Staff:
  • Currently 2.5 of 4 stars
Accurate Diagnosis:
  • Currently 2 of 4 stars
Bedside Manner:
  • Currently 1.5 of 4 stars
Spends Time with Me:
  • Currently 1.75 of 4 stars
Follows Up After Visit:
  • Currently 1.75 of 4 stars
Average Wait: 21 minutes
  • Currently 2 of 4 stars
 |  Poor customer service  |  show details
Mar 10th, 2012

I do not want to comment on the quality of care provided by Dr. Gilbert and the rest of the physicians at Delta Medix, but I know that the customer service has been extremely poor. In trying to make appointments and get tests scheduled, I have called the office perhaps 35 times over a month period. I was able to speak with a person only 1 of those times (and they were not helpful) - the rest of the time I was directed to a voice mailbox to leave a message. I was not even able to get through to the front desk. Some of the time my messages were returned; other times they are not. (The answering machines all say that if they do not return your call within 48 hours, to call back). I am very disappointed in a doctor's office that will only speak to your on their terms, in their timing. I would much rather call and be able to speak to someone, even the front desk, rather than leaving messages and trying to stay near the phone for their response, because I know if I miss their call, I will not be able to call them back. I have never had an experience like this with a doctor's office before and I am very disappointed.