41 Patient Reviews
- Friendly Staff
- Wait Time 23.1 minutes
- Appropriate Followup
- Spends Time With Patients
- Bedside Manner
- Fair and Accurate Diagnosis
- Easy Appointments
Showing 1 - 12 reviews
Thank you for the comments. I actually care a great deal about my patients and seeing that they find some relief from our treatments. And it’s not about getting you out the door so I can get paid. Also I’m not sure why the answering service would have misinformed you. While medication refills are in fact not considered urgent we will handle them within 3 business days (not contact in 3 days as told). If a patient waits until they’re out of medication to call and not 3 or four days prior some responsibility has to be taken on by the patient. As we don’t know that you’re running out of medication. In addition all medication refill must be seen in the office so it’s very rare that we would call in (since most medication can’t be) a medication refill. I apologize for the disappointed experience you had and we are working hard to improve all areas of service we offer at Lewis Pain.
Thank you for your comments, however i have to disagree. If I did not in fact listen to what’s wrong with you then I wouldn’t have been able to order an injection that would help you. Also it’s not just the conversation that you and I have that brings me to my decision on what to order we rely on MRI's CT etc. to help determine correct treatment plan. Injections is the tools we use in pain management to help our patients. And does the staff take money, the answer is yes my services are not free and you do have an obligation to pay for services provided. And we don’t collect money if services were not rendered. All Medications refills are seen by myself, My NP/PA, or a member to the nursing staff which are all billed out in a legal and compliant matter.
Linda, thank you for your positive comments. And noticing the effort we take to make everyone’s experience the best. Thank you
Thank you Connie, we all appreciate your kind words!
Thank you for the comments and I’m not sure what you mean by all visits with me stopped. At any time a patient can request to be seen by me and they are scheduled to see me. Also the NP/Pa in our office are also more than qualified to answer questions regarding the results of an injection as well as order follow up or new injections if needed. In regards to the time it takes to perform an injection. Since the injections we perform are not surgery and are simple procedures it does in fact take 15 min or less. It’s not us being proud it’s just the truth. And while I don’t like to work for free it’s not always about the profit. Pain management is rewarding but isn’t for every patient and we are just a step in the treatment plan as pain management doesn’t cure anything we just manage providing as much relief as possible so that you can get back to some function before the pain started. I apologize if we were not the right pain practice for you and wish you the best on your search for the right one.
I'm sorry our personalites didn't mesh. I will work on trying not to be as you say "a Door Knob"
Thank you for your comments I certainly have tried over the past few years to improve the time I spend with each patient. At Lewis pain we try not to as you mentioned "load people up on pills" in fact we are known for one of the strictest medication policies. As far as procedures they are in fact the few tools we have to help improve or eliminate on a temporary basis of someone’s pain, without using a lot of pills. I hope you have been successful in your search for the right pain doctor for your needs, I apologize we could not meet your expectation of treatment and service.
We apologize for your horrible experience with the practice. We have made steps to improve the service we provide to our patients in the office. I have also made changes myself to ensure each patient gets the appropriate time talking with me. It also isn’t uncommon for sedation to be used when performing the pain block we perform, as it allows for a safer procedure considering the area of the back we work on. I’m not certain as to why my office would ask to collect 975$ for the anesthesia as our fee for Anes. is 325$. Also it isn’t covered as incidental through the surgery center due to the fact myself nor my CRNA are employees of the surgery center so our fees are separate form theirs. And as far as the waiver you mentioned every pateint signes a waver as a formality required by our billing department in the event your insurance does not pay for your treatment. And we will work with every patients regarding financial matters. Again i thank you for your comments and apologize for your experience.
Thank you for your comments they are appreciated. In 2014 we brought in a new administrator to fix the very issue/problems you mention in your comments. As I also saw a lack of patient service by the staff. We have made huge improvements including replacing staff that did not meet company standards. You are correct all new patients are seen by me to establish a treatment plan. It is not necessary for follow us or standard medication visit check to be seen by me every time. That is why I employ a very qualified NP/PA to see those type of appointments for me. With that being said at any time a patient can request to see me to discuss their treatment plan or care and an appointment will be made.
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