Dr. Jess Roy DO Patient Reviews

Overall Rating

3.6
  • 8 patient ratings
  • 3 reviews

Last 12 months:

1.0 (-2.6)

3 Patient Reviews

  • Highly Satisfied
    63%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    13%
  • Highly Dissatisfied
    25%
  • Wait Time 56 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

1.0 of 5
May 13th, 2016
Negligent and Pompous
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I went into urgent care per my regular pcp to be seen for excruciating pain following major dental work that I received a nerve injury in my jaw which is a serious condition that causes electric pain through the eardrum and jaw. It is supposed to be monitored because it can become permanent. Dr Roy spent less than 5 minutes with me before deciding I was not in legitimate pain but a drug seeker although I have NO HISTORY of this behavior and he could have easily verified this with my pcp also in that office. He refused to treat my excruciating pain which today was confirmed by a dentist to be Nerve Injury and serious enough to require pain medication and monitoring my injury because it can become permanent. I can only guess he labeled me a drug seeker because I do not have much money. There was literally zero other reason. His office is still unapologetic and the administration department was extremely arrogant, sarcastic, callous, rude and unprofessional. I was told if I did not like how I was treated I could go elsewhere. Today I saw on my chart that Dr Roy wrote "patient is unhappy about not getting narcotics", leaving me forever branded a drug seeker with absolutely no reason to have done this to me. He had absolutely no sympathy for the piercing and electric pain that was shooting through my eardrum and jaw. I would never see this Dr again.
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1.0 of 5
April 20th, 2016
Someone
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. and nurse Brandy refused to provide me with supplies that I need. Told me to go to a local pharmacy where I have to pay instead of getting it for free from DME provider.
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5.0 of 5
November 16th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My thorough. Refers for tests or specialists as needed. Always positive and helpful. I must see every 2 months for my condition. Very happy with this doctor.
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