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Dr. Jess Roy Is this you?

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9 Ratings • 3 Comments

3.8
  • 6
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
56 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 9 of 9 Ratings

Negligent and Pompous

Posted on May 14th, 2016

I went into urgent care per my regular pcp to be seen for excruciating pain following major dental work that I received a nerve injury in my jaw which is a serious condition that causes electric pain through the eardrum and jaw. It is supposed to be monitored because it can become permanent. Dr Roy spent less than 5 minutes with me before deciding I was not in legitimate pain but a drug seeker although I have NO HISTORY of this behavior and he could have easily verified this with my pcp also in that office. He refused to treat my excruciating pain which today was confirmed by a dentist to be Nerve Injury and serious enough to require pain medication and monitoring my injury because it can become permanent. I can only guess he labeled me a drug seeker because I do not have much money. There was literally zero other reason. His office is still unapologetic and the administration department was extremely arrogant, sarcastic, callous, rude and unprofessional. I was told if I did not like how I was treated I could go elsewhere. Today I saw on my chart that Dr Roy wrote "patient is unhappy about not getting narcotics", leaving me forever branded a drug seeker with absolutely no reason to have done this to me. He had absolutely no sympathy for the piercing and electric pain that was shooting through my eardrum and jaw. I would never see this Dr again.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Someone

Posted on April 20th, 2016

Dr. and nurse Brandy refused to provide me with supplies that I need. Told me to go to a local pharmacy where I have to pay instead of getting it for free from DME provider.

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Five Stars

Posted on November 16th, 2015

My thorough. Refers for tests or specialists as needed. Always positive and helpful. I must see every 2 months for my condition. Very happy with this doctor.

Easy Appointment
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Five Stars

Posted on May 20th, 2017

Five Stars

Posted on May 20th, 2017

Five Stars

Posted on October 26th, 2015

Five Stars

Posted on December 1st, 2014

Five Stars

Posted on August 29th, 2014

Two Stars

Posted on June 10th, 2014

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