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Dr. Joann Hensel Is this you?
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
51.6 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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13 Ratings with 3 Comments

5.0 Rating

January 27th, 2017

Bedside manner somewhat passive, but knows her stuff

Have seen her three times now, Dr. Ren once (when I couldn't get in to see her as soon as I wanted) - like night and day. But Dr. Hensel WILL take time IF you take the time to interact with her and ask your questions. I trust both, like both, will have her to remove my cataracts now.

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

September 4th, 2016

not user friendly

After waiting 1.5 hours, you will get to see her for 2 minutes. She does not interact with you, she only speaks to her tech assistant. She is condescending and lacks empathy .

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

August 19th, 2015

I have been to Eye Centers of Southeast Texas SEVERAL times. Each time the wait was at least 45 minutes to an hour. Once called back the staff was friendly but Dr. Hensel only showed up for enough time to look in my eyes, spout off a few big words to her assistant about what she saw, and then she was gone. Every time her solution to my eye troubles was "come back in 4 weeks- in the meantime no contacts and go buy some rewetting drops at Walgreens." This has been going on for about a 9 months now with no change in my eyes or no new solution from Dr. Hensel. After calling to reschedule an appointment and them telling me they will have to call me back to reschedule- they never did. Today I called yet again and was able to speak to a very rude African American woman who told me they are closed on Fridays and when I told her I would have to call her back when I was not driving she hung up on me. I will never be going back.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

November 4th, 2016

5.0 Rating

March 3rd, 2016

4.0 Rating

November 2nd, 2015

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

September 29th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

August 13th, 2015

5.0 Rating

April 13th, 2015

5.0 Rating

March 10th, 2015

5.0 Rating

January 22nd, 2015

5.0 Rating

January 14th, 2015

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