Dr. Joann Hensel MD Patient Reviews

Overall Review

3.9
  • 12 patient ratings
  • 2 comments

Last 12 months:

2.3 (-1.6)

2 Patient Reviews

  • Highly Satisfied
    67%
  • Satisfied
    8%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    25%
  • Wait Time 49.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

1.0 of 5
September 4th, 2016
not user friendly
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
After waiting 1.5 hours, you will get to see her for 2 minutes. She does not interact with you, she only speaks to her tech assistant. She is condescending and lacks empathy.
Was this review helpful? Yes No

1.0 of 5
August 19th, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been to Eye Centers of Southeast Texas SEVERAL times. Each time the wait was at least 45 minutes to an hour. Once called back the staff was friendly but Dr. Hensel only showed up for enough time to look in my eyes, spout off a few big words to her assistant about what she saw, and then she was gone. Every time her solution to my eye troubles was "come back in 4 weeks- in the meantime no contacts and go buy some rewetting drops at Walgreens." This has been going on for about a 9 months now with no change in my eyes or no new solution from Dr. Hensel. After calling to reschedule an appointment and them telling me they will have to call me back to reschedule- they never did. Today I called yet again and was able to speak to a very rude African American woman who told me they are closed on Fridays and when I told her I would have to call her back when I was not driving she hung up on me. I will never be going back.
Was this review helpful? Yes No

Nearby Doctors

Dr. Joann Hensel, MD is similar to these 3 Doctors near Beaumont, TX.

Doctor

Dr. Min Ren

13 years experience

4.9 of 5

Doctor

Dr. Alberto Diaz-Saldana

37 years experience

4.7 of 5

Doctor

Dr. Jerry Lehmann

49 years experience

be the first to rate this Doctor