Dr. Joann Hensel MD Patient Reviews

  • Ophthalmology Beaumont, TX

Overall Rating

4.0
  • 13 patient ratings
  • 3 comments

Last 12 months:

2.3 (-1.7)

13 Patient Reviews

  • Excellent
    69%
  • Great
    8%
  • Good
    0%
  • Poor
    0%
  • Bad
    23%
  • Friendly Staff
  • Promptness
  • Wait Time 51.6 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 12 reviews

5.0 of 5
January 27th, 2017
Bedside manner somewhat passive, but knows her stuff
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Have seen her three times now, Dr. Ren once (when I couldn't get in to see her as soon as I wanted) - like night and day. But Dr. Hensel WILL take time IF you take the time to interact with her and ask your questions. I trust both, like both, will have her to remove my cataracts now.
Was this review helpful? Yes No

1.0 of 5
September 4th, 2016
not user friendly
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
After waiting 1.5 hours, you will get to see her for 2 minutes. She does not interact with you, she only speaks to her tech assistant. She is condescending and lacks empathy.
Was this review helpful? Yes No

1.0 of 5
August 19th, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I have been to Eye Centers of Southeast Texas SEVERAL times. Each time the wait was at least 45 minutes to an hour. Once called back the staff was friendly but Dr. Hensel only showed up for enough time to look in my eyes, spout off a few big words to her assistant about what she saw, and then she was gone. Every time her solution to my eye troubles was "come back in 4 weeks- in the meantime no contacts and go buy some rewetting drops at Walgreens." This has been going on for about a 9 months now with no change in my eyes or no new solution from Dr. Hensel. After calling to reschedule an appointment and them telling me they will have to call me back to reschedule- they never did. Today I called yet again and was able to speak to a very rude African American woman who told me they are closed on Fridays and when I told her I would have to call her back when I was not driving she hung up on me. I will never be going back.
Was this review helpful? Yes No

1.0 of 5
November 4th, 2016
Was this review helpful? Yes No

5.0 of 5
March 3rd, 2016
Was this review helpful? Yes No

4.0 of 5
November 2nd, 2015
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Was this review helpful? Yes No

5.0 of 5
September 29th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Was this review helpful? Yes No

5.0 of 5
August 13th, 2015
Was this review helpful? Yes No

5.0 of 5
April 13th, 2015
Was this review helpful? Yes No

5.0 of 5
March 10th, 2015

5.0 of 5
January 22nd, 2015
Was this review helpful? Yes No

5.0 of 5
January 14th, 2015
Was this review helpful? Yes No

Nearby Doctors

Dr. Joann Hensel, MD is similar to these 3 Doctors near Beaumont, TX.