Dr. Joanna Chapin MD Patient Reviews

Overall Review

3.3
  • 9 patient ratings
  • 2 comments

Last 12 months:

3.0 (-0.3)

2 Patient Reviews

  • Highly Satisfied
    22%
  • Satisfied
    33%
  • Neutral
    11%
  • Dissatisfied
    22%
  • Highly Dissatisfied
    11%
  • Wait Time 5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

5.0 of 5
August 10th, 2016
Wonderful therapist
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Great, empathetic doctor. Full confidence in her wisdom and acumen.
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1.0 of 5
December 31st, 2015
Easy Appointment
Promptness
Appropriate Follow-up
Dr. Chapin and I spent a week exchanging voice mails. When we finally spoke, she informed me that she had a cancellation the next day and could see me at 12:15 p.m. The next day, I arrived for my appointment at 12:10 p.m. and waited in the waiting room just outside Dr. Chapin’s office. At 12:17 p.m, while checking work emails on my phone, I heard Dr. Chapin walk to her office door, open it and then quickly slam it shut. I then waited another 20 minutes, but she never called me in for the appointment. I left her office and called her. When I told her I waited 20 minutes for our appointment, she said, “Oh, I’m so sorry, I was here,” as if she wanted me to think she didn’t know I was in the waiting room. When I told her that I had heard her walk to the door, open it and slam it shut, she told me that because we hadn’t met before, she didn’t know what I looked like and therefore didn’t know I was waiting to see her. I was the only one in the waiting room and she had a 12:15 p.m. appointment scheduled. It seems like the logical (and professional) thing to do would be to ask the person in the waiting room if the person was there to see her. During our phone conversation, she never offered to reschedule the appointment. This encounter leads me to believe that she saw me in the waiting room and decided that she didn’t want to treat me because of my appearance (read: race).
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