Dr. John Costouros MD Patient Reviews

  • Orthopedic Surgery Redwood City, CA

Overall Rating

4.2
  • 17 patient ratings
  • 5 comments

Last 12 months:

3.0 (-1.2)

5 Patient Reviews

  • Highly Satisfied
    71%
  • Satisfied
    12%
  • Neutral
    0%
  • Dissatisfied
    6%
  • Highly Dissatisfied
    12%
  • Wait Time 15.6 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 5 reviews

1.0 of 5
April 16th, 2017
A heinous doctor: appalling service: 2 hours late; no diagnosis; got my name wrong; spent less than 2 minutes with me; failed to follow-up or recommend proper treatment
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My experience with Dr. Costouros was a disaster. I arrived 10 minutes early for my appointment. I was seen 2 hours after the scheduled appointment time. When the Dr. did come in, he called me "James" (my name is "Taylor"), and asked if I had an issue with my hand (I was there to get my shoulder examined). He spent less than 2 minutes total speaking with me, and failed to provide anything that might resemble a diagnosis. He simply prodded and jabbed my shoulder, and then quickly departed the room, saying his physician assistant would help me. I am fully insured through Stanford University, but the Doctor was unable to tell me (1) how much my visit cost (2) what my co-pay might be (3) whether an MRI he ordered would be covered by insurance (4) who I might be able to talk to who would know the cost and co-pay information (5) whether I needed physical therapy (6) If I needed physical therapy, where I could get it; (7) whether physical therapy would be covered by insurance, or where I could find out where it would be so covered; (8) whether I needed to come back for a return visit -- I later found out that I did. In short, this doctor was appalling. I can only hope that future patients read this review before subjecting themselves to the misery of treatment as his callous hands. Kind regards.
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5.0 of 5
May 12th, 2015
Excellent shoulder doctor
I cannot say enough positive things about my experience with Dr. Costouros. I was recommended to him by several coworkers who have seen him and have had excellent outcomes for a complicated shoulder problem that other doctors could not figure out. He was clear and compassionate. A great man and surgeon. I would recommend him any day.
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2.0 of 5
August 4th, 2014
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He is probably a genius when it comes to surgery. I wouldn't know. He pretty much dismissed my case as soon as he determined that I don't need surgery. Spends minimal amount of time with me. Makes the student doctors do all of the examinations.
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5.0 of 5
October 27th, 2011
Excellent
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This shoulder doctor is one of the best.Great knowledge, communication, bedside manner. Courteous, professional, and a great surgeon.
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5.0 of 5
September 15th, 2011
Outstanding Shoulder Surgeon
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I saw Dr. Costouros at Stanford for a sports injury to my shoulder. Dr. Costouros specializes in all aspects of shoulder surgery and is nationally and internationally renowned. My problem required arthroscopic surgery. He was very thorough, expained everything very well to me, had great bedside manner, and the outcome after surgery was excellent. I have been able to return to sports and have no pain. I would recommend him highly for any shoulder problems. Unlike other orthopaedic surgeons who do a little of everything, Dr. Costouros is a specialist in shoulder surgery and this makes a difference.
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