Overall Review

4.1
  • 22 patient ratings
  • 5 comments

Last 12 months:

4.0 (-0.1)

5 Patient Reviews

  • Highly Satisfied
    64%
  • Satisfied
    9%
  • Neutral
    5%
  • Dissatisfied
    18%
  • Highly Dissatisfied
    5%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 33.6 minutes

Showing 1 - 5 reviews

5.0 of 5
September 15th, 2014
was a patient
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Office says NO more Newport Beach location for several years. he is excellent but I had problems with referrals etc once they went to staff. now he is out of town till no appointments till Oct.- so will try elsewhere. **staff is courteous, they just never did the paperwork back then.
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5.0 of 5
June 26th, 2014
Dingbat at the front desk
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
Dr Eilbert is fine. The person at the front desk however does not know the difference between a follow-up visit and a check-up. She insisted they were "the same thing". Stupidity is worrisome when it's encountered at a doctor's office. What else will she confuse as being "the same thing"?
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5.0 of 5
January 29th, 2013
Two Thumbs up!
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I love Dr. Eilbert! He is warm and kind and his bedside manner is wonderful. I have seen him for almost 7 - 8 years now, and I am thankful I found him!
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2.0 of 5
August 31st, 2012
Cold and you are a number
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The office has a tiny waiting room. My first appointment was at 3:30 (arrived at 3:20) and I was seen at 4:20. The waiting room was full when I got there and empty when I went in. Maybe they forgot about me, but I made sure to walk by the front window several times making eye contact. The doctor is aged, but still sharp. However, he has no bedside manner. I definitely felt like I was a nuisance to him. I am very friendly, and tried to make small talk, but he wasn't biting. Granted it is late in the afternoon, but the lack of customer service was blindly apparent. Retire or at least put some effort into it. Also, the nurse was verbally and visually annoyed at having to write more prescriptions at the end of the day. Major hassle and bad service -> if you have a choice, keep looking for another doctor/office. If not, be very assertive at the office. The squeaky wheel gets the grease, and you should be very squeaky if you expect to get basic service. Unfortunate... but a little effort could go a long way...
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5.0 of 5
June 16th, 2011
A caring Doctor, a wonderful human being.
Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I had a wonderful doctor but my HMO just changed me to this new plan. I went thru 500 doctors' profile to pick Dr Eilbert. I feel blessed to have found him. He is so so kind and have such warm and great manners. I highly recommend him.
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