18 Patient Reviews
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
- Wait Time 9.4 minutes
Showing 1 - 12 reviews
Thank you very much for your kind words. We're thrilled that you returned to us when you had the opportunity (although breaking your wrist stinks!)
Allison, according to contractual terms, insurance companies require that we collect copays at each office visit, whether the office visit itself is low, mid or high level. Whenever a patient has additional questions after seeing the doctor, we always make sure to get Dr. Mahon and take the patient back again so those questions can be answered. It's isn't uncommon for someone to think of additional questions while checking out, so we're used to that. We don't want anyone to leave feeling as though they don't understand what's going on. Unfortunately, the receptionist cannot answer any medical questions as she simply doesn't have the clinical training. A second opinion is often wise. If you'd like us to forward any of your medical records to Dr. McClain's office, please just submit a signed authorization (you can get one off our website or by calling us) and we'll send those over in time for your appointment. Thanks for your feedback.
It isn't uncommon for insurance electronic eligibility systems to show different information than what their representatives see. We rely on information we obtain through these systems. We do our best to provide accurate data based on real time information, but there are times the information is incorrect. This is frustrating for everyone. If any refund is due, it is made when all outstanding claims have processed and the patient is released from care. We are sorry for your inconvenience.
We always appreciate feedback from patients and encourage those looking for a hand and wrist surgeon to read all available reviews and select a physician based on a complete representation of that physician's expertise, education, specialty and also patient reviews. We work diligently to address all patient questions and concerns and in 99% of those instances, there is a satisfactory outcome for everyone involved. We personally invite you to contact our office at 574-968-2832 if we can answer any questions prior to your appointment or if we can provide additional information to assist you in selecting a hand surgeon.
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