Dr. John Robb MD Patient Reviews

  • Internal Medicine Rochester, NY

Overall Rating

3.9
  • 27 patient ratings
  • 5 comments

Last 12 months:

3.6 (-0.3)

5 Patient Reviews

  • Highly Satisfied
    52%
  • Satisfied
    15%
  • Neutral
    11%
  • Dissatisfied
    11%
  • Highly Dissatisfied
    11%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 44.5 minutes

Showing 1 - 5 reviews

5.0 of 5
September 18th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Been with Dr. Robb many years and have many family friends there also. Very satisfied with his quality of care and appreciate the time he spends when needed. Since reopening his own practice service is much quicker, and if he runs late I know it was spent serving others well.
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1.0 of 5
May 15th, 2013
mr
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Robb is the worst doctor I have ever met. He refused to help a family member. He was more concerned with his vacation then the life of our family member. We called in another Dr. who saved our family member.
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1.0 of 5
August 16th, 2012
Needs to retire
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Have spent countless hours sitting waiting in that office to see Robb. His staff has been rude many times. They are undermanned in that office. It takes forever to get a call back. Follow ups for tests are slow at best and delays vital treatment. He does not listen when patients families tell him that something is wrong. He has too many patients to provide the proper care to.
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5.0 of 5
December 2nd, 2010
Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I like Dr Robb as a professional and a doctor. His staff is also very personable and courteous. My problem is the system used in the office. When you call, you have to listen to an annoying, lengthy recording, and even after that may not be able to talk to a real person. I understand for business purposes why doctors' offices over-book, but Dr Robb's office exceeds common courtesy by making the patients wait on average 45 min - 1 hr. My time means something, too, not just the doctor's.
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5.0 of 5
December 10th, 2009
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
He is one of the most caring and accurate Dr's.
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