Family Practitioner, Otolaryngologist (ear, nose, throat)
26 years of experience
Video profile
Accepting new patients
Heartland Otolaryngology Inc
3200 Physicians Way
Sebring, FL 33870
863-382-2999
Locations and availability (2)

Patient Reviews ?

Overall Rating:
3.5
  • Currently 3.5 of 4 stars
Total Ratings

5

Total Reviews

2

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 3.75 of 4 stars
Promptness:
  • Currently 3.5 of 4 stars
Courteous Staff:
  • Currently 3.25 of 4 stars
Accurate Diagnosis:
  • Currently 3.25 of 4 stars
Bedside Manner:
  • Currently 3.5 of 4 stars
Spends Time with Me:
  • Currently 3 of 4 stars
Follows Up After Visit:
  • Currently 3 of 4 stars
Average Wait: 15 minutes
  • Currently 2 of 4 stars
 |  Unprofessional Staff  |  show details
by Candy on Sep 26th, 2013

To get a appointment was prompt. Dr Ruiz did not explain his plan of action for surgery. Just stated that I needed it. Most Dr.'s explain the procedure, how long you will be out of work, and possible complications. Then as to scheduling it, the nurse was very rude and condescending. Did not care about my schedule or needs. Refused to fill out my fmla paperwork before the procedure .Argued with me about filling it out even though my HR department needed it prior to surgery. I was treated like I didn't matter. Every time I called to ask to speak with the office manager was told she was not there and call was never returned. Overall the professionalism and courtesy of the staff is poor.

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  • Currently 4 of 4 stars
 |  show details
Jul 16th, 2012

Knows what he's doing! Recommended to many friends. Awesome staff. Solved my sinus misery!! And even made sure I come back for a check up to be sure. Great prices as well. Love this doctor and felt very comfortable.

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