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Dr. Joseph Alvaro Is this you?

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Urinary Incontinence

Urinary Incontinence

Learn about the symptoms and causes of urinary incontinence or urge incontinence.

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Ratings and Reviews

7 Ratings with 1 Comment

  • Excellent
    4
  • Great
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  • Good
    0
  • Poor
    0
  • Bad
    3
  • Excellent
    4
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    3

Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
30 min

Showing 7 Ratings with 1 Comment

1.0 Rating

November 19th, 2010

Disappointing

I made an appointment to be seen at the office three weeks in advance. I made it clear to the scheduler that I did not have an insurance card at that time as my insurance wouldn't be effective for another week or so. I was advised this was fine. I made an appointment to be seen on a Friday. I received a call on Wednesday to confirm my appointment for Thursday. I had to correct the staff, advising them they scheduled me for Friday. I again confirmed it was OK that I didn't have an insurance card. At the conclusion of the call, the rep said "Ok, we'll see you tomorrow!" I had to call back AGAIN to verify they had this right. I showed up on Friday to be turned away because I didn't have my insurance card. When I provided them with my ID number they stated they "don't validate insurance coverage". I was also THEN advised that the office accepts cash only for copay amounts. Their excuse for this was that I had been speaking with a "new" employee, so she wasn't aware of the policies and procedures of the office. Overall, the staff was rude and inept. I wish I could have accurately rated the doctor but I couldn't get past the two daft employees I spoke with at reception. Needless to say, I would not recommend this office to anyone who wishes to be treated with any amount of professional courtesy.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

August 11th, 2016

5.0 Rating

June 16th, 2016

1.0 Rating

January 23rd, 2016

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

1.0 Rating

August 12th, 2015

5.0 Rating

August 5th, 2014

5.0 Rating

December 29th, 2010

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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