Dr. Joseph Franzi MD Patient Reviews

  • Family Medicine Philadelphia, PA

Overall Rating

3.5
  • 8 patient ratings
  • 2 comments

8 Patient Reviews

  • Excellent
    63%
  • Great
    0%
  • Good
    0%
  • Poor
    0%
  • Bad
    38%
  • Wait Time 16.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 8 reviews

1.0 of 5
March 2nd, 2016
HORRENDOUS AND DISGUSTING ATTITUDE
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I called today to schedule and appoint and explained I hadn't been to their office in a while because I recently moved back to the Philadelphia area. The woman whom answered the phone was right to business and not really courteous, but I respect that as I know things can get crazy, she explained she would check and see if I still had a paper file sine it had been a few years and put me on a short hold. She came back and said she did have a paper file and that she would have to give it to the doctor to see if he would approve me coming back. Confused I asked, "Are you not accepting new patients?" She replied, "Yes we are". So I asked why she would need approval for me to come back if I was already a patient and she still had my file? She said that is their office policy. I said I was still confused, because it really didn't make sense to me. She said, and I quote, "If you don't like our policy you can find a different practice. So I said excuse me? That's how you speak to your patients, old or new? I don't have a problem with your practice, I have a problem with you and the way you are speaking to me. She said well with that, we won't be accepting you back as a patient, I am the office manager and if you have a problem with me then we don't need you as a patient. I said really?? And she said REALLY and hung up on me. I was FLOORED. This is your OFFICE MANAGER? I really liked the practice and the doctors when I used to go there a few years ago. I will never recommend this practice or their physicians to ANYONE! Stay away from this place!!
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1.0 of 5
June 28th, 2015
Horrible front desk
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Appropriate Follow-up
The front desk of his office is absolutely horrible. It was so bad I had to change PCP Becuse nobody gets back to you. They are very unprofessional
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5.0 of 5
April 6th, 2016
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5.0 of 5
November 17th, 2015
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
October 27th, 2015
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5.0 of 5
February 9th, 2015
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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1.0 of 5
September 15th, 2014
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5.0 of 5
June 22nd, 2014
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