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Dr. Joseph Franzi Is this you?

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Ratings and Reviews

8 Ratings with 2 Comments

  • Excellent
    5
  • Great
    0
  • Good
    0
  • Poor
    0
  • Bad
    3
  • Excellent
    5
  • Great
    0
  • Good
    0
  • Poor
    0
  • Bad
    3

Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
16.7 min

Showing 8 Ratings with 2 Comments

1.0 Rating

March 2nd, 2016

HORRENDOUS AND DISGUSTING ATTITUDE

I called today to schedule and appoint and explained I hadn't been to their office in a while because I recently moved back to the Philadelphia area. The woman whom answered the phone was right to business and not really courteous, but I respect that as I know things can get crazy, she explained she would check and see if I still had a paper file sine it had been a few years and put me on a short hold. She came back and said she did have a paper file and that she would have to give it to the doctor to see if he would approve me coming back. Confused I asked, "Are you not accepting new patients?" She replied, "Yes we are". So I asked why she would need approval for me to come back if I was already a patient and she still had my file? She said that is their office policy. I said I was still confused, because it really didn't make sense to me. She said, and I quote, "If you don't like our policy you can find a different practice. So I said excuse me? That's how you speak to your patients, old or new? I don't have a problem with your practice, I have a problem with you and the way you are speaking to me. She said well with that, we won't be accepting you back as a patient, I am the office manager and if you have a problem with me then we don't need you as a patient. I said really?? And she said REALLY and hung up on me. I was FLOORED. This is your OFFICE MANAGER? I really liked the practice and the doctors when I used to go there a few years ago. I will never recommend this practice or their physicians to ANYONE! Stay away from this place!!

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

June 28th, 2015

Horrible front desk

The front desk of his office is absolutely horrible. It was so bad I had to change PCP Becuse nobody gets back to you. They are very unprofessional

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Appropriate Follow-up
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5.0 Rating

April 6th, 2016

5.0 Rating

November 17th, 2015

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

October 27th, 2015

5.0 Rating

February 10th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

1.0 Rating

September 15th, 2014

5.0 Rating

June 22nd, 2014

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