Dr. Joseph Heineman MD Patient Reviews

Overall Review

4.2
  • 26 patient ratings
  • 2 comments

Last 12 months:

4.3 (+ 0.1)

2 Patient Reviews

  • Highly Satisfied
    69%
  • Satisfied
    8%
  • Neutral
    8%
  • Dissatisfied
    4%
  • Highly Dissatisfied
    12%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Wait Time 10 minutes
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

1.0 of 5
July 29th, 2015
Terrible office staff.
Easy Appointment
Promptness
Friendly Staff
Terrible customer support with the office staff. Quick to cancel my appointment when I arrived because they claimed to not have received my authorization. Being military, not exactly sure how it was supposed to work and didn't show up with the authorization letter. Instead of trying to resolve it witha quick phone call to Tricare, told me they would have to reschedule. Zero effort to try to quickly resolve this with a phone call but quick to send me away. Not my kind of place and not military friendly.
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4.0 of 5
June 30th, 2014
Great Dr. but terrible office staff
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Heineman is a very good caring Dr. but unfortunately his office staff doesn't share his bedside manner. They are rude, uncaring, and unresponsive. Especially their office secretary.
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