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Patient Reviews

Patient Reviews ?

Overall Rating:
4.5
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Total Ratings

19

Total Reviews

2

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Average Wait: 13 minutes
Ease of Appointment:
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Promptness:
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Courteous Staff:
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Accurate Diagnosis:
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Bedside Manner:
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Spends Time with Me:
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Follows Up After Visit:
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Average Wait: 13 minutes
Write a Review
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Terrible office staff. show details Terrible office staff.
Jul 29th, 2015

Terrible customer support with the office staff. Quick to cancel my appointment when I arrived because they claimed to not have received my authorization. Being military, not exactly sure how it was supposed to work and didn't show up with the authorization letter. Instead of trying to resolve it witha quick phone call to Tricare, told me they would have to reschedule. Zero effort to try to quickly resolve this with a phone call but quick to send me away. Not my kind of place and not military friendly.

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Great Dr. but terrible office staff show details Great Dr. but terrible office staff
Jun 30th, 2014

Dr Heineman is a very good caring Dr. but unfortunately his office staff doesn't share his bedside manner. They are rude, uncaring, and unresponsive. Especially their office secretary.

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