Dr. Joseph Heineman MD Patient Reviews

  • Urology Newport, RI

Overall Rating

4.0
  • 31 patient ratings
  • 3 comments

Last 12 months:

3.5 (-0.5)

3 Patient Reviews

  • Highly Satisfied
    65%
  • Satisfied
    10%
  • Neutral
    6%
  • Dissatisfied
    3%
  • Highly Dissatisfied
    16%
  • Wait Time 10 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Bedside Manner
  • Spends Time With Patients
  • Fair and Accurate Diagnosis
  • Appropriate Followup

Showing 1 - 3 reviews

5.0 of 5
March 22nd, 2017
Great doc!!
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Spends Time with Patients
Made me feel very at ease before and during my procedure. Highly recommend him!!
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1.0 of 5
July 29th, 2015
Terrible office staff.
Easy Appointment
Promptness
Friendly Staff
Terrible customer support with the office staff. Quick to cancel my appointment when I arrived because they claimed to not have received my authorization. Being military, not exactly sure how it was supposed to work and didn't show up with the authorization letter. Instead of trying to resolve it witha quick phone call to Tricare, told me they would have to reschedule. Zero effort to try to quickly resolve this with a phone call but quick to send me away. Not my kind of place and not military friendly.
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4.0 of 5
June 30th, 2014
Great Dr. but terrible office staff
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Heineman is a very good caring Dr. but unfortunately his office staff doesn't share his bedside manner. They are rude, uncaring, and unresponsive. Especially their office secretary.
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