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Dr. Joseph Kern Is this you?
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Quality Rating

Dissatisfied

Friendly Staff
Promptness
Wait Time
10 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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2 Ratings with 1 Comment

1.0 Rating

June 12th, 2017

I only saw Dr Kern twice before he left this practice. Both times I was very unimpressed with him. He was cold, distant, and seemed very uninterested in what I was saying. After my initial meetings with him I dealt with others in a range of positions. Service was terrible. Getting them to return phone calls was next to impossible. Twice the pressure on my machine was increased quite a bit, causing increasingly severe abdominal pain and other very concerning problems. I had to call several times over 2-3 days and only reached someone to help me after raising my voice. I later found that my pressure should never have been increased and the level they increased it to was extremely high. I repeatedly had problems getting new supplies - asking to pick them up only to be told, days later, that they had mailed them, with postage due. And I'm not the only one to have similar problems. I know of others that stopped going there. I am now going to another sleep center and am VERY happy with my new office.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

December 19th, 2014

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

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