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Patient Reviews ?
To Dr. Chastain: My husband and I and our three daughters as well as my parents, have all been patients of your practice for years and believed that we had chosen a health care provider that respected and valued our family as individuals. We have NEVER had any history of having a lingering balance or an incident of any of our BCBS insurance cards not being valid. Yesterday, our 25 year old daughter Hannah woke with a rash on her face and ears that was vivid and uncomfortable enough for her to cancel all of her clients for the day in order to be treated at Dr. Chastain's office. When she arrived for her appointment, she discovered at check-in that her Blue Cross Blue Shield card was missing from her wallet. Even though she told the front office staff that it was the exact same coverage and card that she had for years, asked to run next door to Dr. Baker's office who is her primary care doctor who had a very recent copy of her insurance card AND additionally got our insurance agent on the phone who could fax verification, she was told that she was not going to be seen unless she was prepared to pay full price as an uninsured patient. Hannah also informed the staff that our entire family have been patients there for years. She lost a full day's pay in order to be treated. She called back after leaving in order to complain to the office manager who listened, and responded with, "Would you like to reschedule" As someone in the healthcare industry myself and a business owner in Clarke County, I understand first hand the trials and frustrations of insurance filing and receiving payment for services rendered. I also understand set policy but this incidence was ridiculous. We have pictures of her face and it is obvious that she needed to be seen yesterday. The problem that I have with this is the fact that this was a disrespectful and unconcerned response to a long time patient. It displayed several unsavory characteristics of how your office is representing itself: 1) Your business does not value your patients as individuals who have chosen you with trust to care for their emergency situations EVEN if they have established record of never having a poor payment history. 2) Either you, your office manager or your front office staff have become so complacent and comfortable with the business that you DO have that nobody feels the need to value patients with humanity any more. 3) Apparently, you have so much business and too much going on to take a few extra minutes to verify insurance in a rare emergency incident like my daughter had yesterday. I guess it doesn't matter if you have a waiting list of patients that you can just replace currently existing patients with. Nobody has a few extra minutes to spend on someone who unexpectedly has a rare incident of a misplaced insurance card right? My question is, that was this incident simply your office staff following your or your office manager's instructions as common policy OR was this a situation of insufficient supervision? Is there no employee training enforced that address considerations and ethical awareness o patient treatment in your waiting room? My family has recommended your office for years any time we hear of someone looking for a trusted dermatologist in this area. None of us can do this any longer with a clear conscience. This incidence was a display of non-concern that was degrading and callous. You have lost our entire family's trust and future business. You may not care, with all of the patients that you might have lined up to cycle through rapidly without time or energy to spend one iota of an extra minute on. I believe that this life is about treating loyal clients with a touch of individual respect particularly when you are in a specialty business. Sincerely Disappointed, Anne Finnan firstname.lastname@example.org
I will never go back to joy chastains office. I showed up at my appointment and realized I had left my insurance card for them to update. I told them my primary physician was next door and I could get them a copy a front and back copy of. They REFUSED even though my whole family has been going there for years. They said they needed the actual copy or I could pay full price for my appointment! They never offered to call my insurance company or take a faxed copy either, which I have never heard of. It was rude and uncomfortable esp taking a whole day off work for the visit.
HAVE BEEN GOING TO DR. CHASTAINS OFFICE FOR YEARS AND NEVER HAD A BAD VISIT. THE OFFICE STAFF IS AMAZING AND SO IS DR. CHASTAIN
I ALWAYS HAVE A WONDERFUL VISIT WHEN I GO TO DR. CHASTAINS OFFICE THE GIRLS ARE ALWAYS NICE AND HAVING A GOOD TIME
Had the best visit at this office. Great, fun girls and the doc has the best bed side manner. Will go over and over
I went to Dr. Chastain with high expectations but unfortunately the visit was a total letdown. Honestly, it was the worst doctor visit I've ever had in my life. The lady at the front desk was not friendly at all, but giving her the benefit of the doubt, perhaps she was just having a bad day. The only positive to the visit was that I did not have to wait over 15 minutes before before being called back, and Dr. Chastain arrived shortly after. However, once the exam started other office workers and nurses were constantly in and out of the room and even interrupting to comment on other patients or ask questions about other issues. Dr. Chastain did not seem to take a personal interest in me as a patient, not did she seem to take my concerns seriously or even answer them properly due to all the staff interruptions. When checking out I had to wait quite a while as the lady was on the phone with another patient. I left feeling very disappointed and determined that I would immediately find another dermatologist. I have never given a negative review on a doctor or staff before so believe me, this is not the norm for me.
I have benn going to dr chastains office for several years never had a problem. The girls up from always are on their game, I know they multi task everyday..... the girls in the back have always got me back, and out on a timely manner...... Dr chastain has always gotten to the point gave me what I needed and has always been the nicest.... Will be the only dermatology I see
Dr chastain is very smart and in command of her field yet she does not come off as being haughty.I've also seen her PA a couple of times and was satisfied with my treatment. The staff has always been helpful and calls me with my bloodwork, biopsy results,etc... Which I like. Have referred a lot of friends and family to her office and will continue to do so.
i saw dr. chastain i had a wonderful visit. i love how i was in and didnt have to wait an hour to been seen. the girls up front was nice and took me right back. dr. chastain came in advised we of what i have told me a treatment and went about her day. she didnt make me feel like i had to do the treatment(unlike her p.a.) dr. chastain had wonderful bed side manners and got straight to the point. her staff is one of the best teams i have ever seen in an office. they look the part and work wonderful together. i love how the girl have there own style hair and all, they get to be theirselfs and everytime i am in there they are laughing and having a good time that is what makes the office over all i would recommend dr. chastain any day.
My visit with Dr. Chastain's office was very pleasant. By the time I walked in turned in my paperwork and sat down I was being called back. The nurse that brought me back was very sweet. She and Dr. Chastain showed great concern for my problems. I had another appointment some months later and saw her assistant who was also pleasant, but I waited a lot longer to be seen. I also felt a little pressured into her recommended treatments. I will definitely go back but to see Dr. Chastain.
I think the office staff needs to have a more professional appearance . The tongue rings, and the customer service is lacking.
I have been seeing dr chastain every 6 months or so for Botox and chemical peels. The prices are reasonable and dr. Chastain is very pleasant. However, I can understand how some comments here are not so positive. There have been times when my wait has been over 30 min and the front office staff is not the warmest I have encountered so I can see how someone with a true medical problem may be put off by the experience. As a cosmetic procedure patient I have been very pleased with the outcome at dr. Chastains office.
Had a nice visit. Dr. Chastain was very informative and knowledgable, yet also very efficient. Will recommend to others and will go back.
Overall I enjoyed Dr. Chastain. Her staff left a lot to be desired. It took forever for her office to call my husbands prescriptions over to the pharmacy. Her staff had to receive special authorization through my insurance for my treatment. They left me a message saying the procedure was authorized and to call and make my appointment. They neglected to say I needed to bring my medication with me and her tech attempted to berate me about not getting it from my mail order pharmacy. Had to inform her that not all insurance had one, mine definitely didn't. Luckily I had the message that the tech left me still on my cell phone which did not state that I needed to bring my meds with me. Dr. Chastain said they would use the meds they had on hand. I didn't realize that meant that I would pay 100% for the medication since it came from their office. Had I known I would have rescheduled and picked up the meds from my pharmacy.
Can not say enough about this office. No problem getting an appointment. The wait time in wating room was very short. Everyone friendly and helpful.
I had a very good experience from the front desk to the back office staff. This was then followed by a thorough exam by dr chastain. Found a couple of skin cancers. Am self pay so was very happy to find out that they give 40% off to self pay patients. This helps out a lot, and I will continue to go to her office for all my dermatology needs and will highly recommend my family to also do so.
Dr. Chastain and her staff and very nice. I never wait over 5 min in the waiting room or in the exam room. Dr Chastain has great bed side manner and never tries to force me into something, she gives it to me straight. She wonderful and her nurses are very knowledgeable.
My husband went to this dermatologist and was prescribed some antibiotics. He was not warned about side effects or given nausea meds...consequently he spent the weekend vomiting due to the effect of the meds. When I called to get guidance from the office they put me to voice mail and finally when they called back told us to go to First Care and discontinue the meds. They could not give us new antibio. to take b.c the doc was out. Nice. Don't go here with anything serious!
I do not recommend Dr. Chastain's office whatsoever. The doctors spent less than 60 seconds in the room with me (I am not exaggerating). My first visit, I didn't even know that I had seen the doctor. It was not the person I made an appointment with and she was in there for all of 45 seconds. Therefore, I was not able to ask questions. My second visit, this time with the actual doctor I was meant to see, the doctor didn't spend more than one minute with me; therefore, I was also not able to ask questions. The staff is not courteous or nice. I had to wait over five minutes to even get someone to come to the front desk, and the only reason someone came is because I had to call their phone number to get someone to come up and answer it. Once she realized it was me, I did not even get an apology or even a smile. The staff in the back probably violated privacy regulations by asking me personal questions in the middle of the hallway and telling me my test results in the middle of the hallway. They also did not give me all the information I needed to get my medication (after I had to wait a month to get it), and then flat out told me that they gave me all the information and that it was my fault. I will never return to this office, and do not recommend anyone else do so either.