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easy enough to get an appointment, and I didn't have to wait too long. yet judging from my devastating overall experience, I can't help but think this review site may well be somewhat stacked with positive reviews. I suggest a prospective patient be careful regarding how they follow thru regarding any diagnosis by the doctor (or an office assistant!), and be Very careful in allowing an office assistant to administer a treatment and/or do a procedure. if anything goes wrong, don't expect a fully objective assessment of what went wrong or how to proceed. should it reach that point...well, you're on your own. seek help elsewhere...and good luck.
I've been seeing Dr Chastain for years now. I always feel that I'm taken care of and all my concerns are always addresses. Seems shes had the same group of girls working for her for years now. To me, that speaks highly in her character!
I have seen Dr. Chastain for several years now and the office gets better and better.... highly recommend.....
I've seen Dr. Chastain and her group several times in the past several years for anything from acne and moles to laser and cosmetic procedures. Everyone is always incredibly polite and knowledgeable. I feel completely at ease seeing Dr. Chastain or any of the nurses there. Her team constantly keeps me in the know and up to date. I definitely recommend Dr. Chastain and her awesome team to everyone I know.
i have been going to Dr. Chastains office for years and they have the best bed side manners and the funniest staff.....i see Dr. chastains office for medical and cosmetics and you will see the best discounts in town....
After several visits to other dermatologists, I feel my voice was heard and I'm on my way to beautiful again! Thank you and God bless!
the best doctor i have ever been too......
Fell for the 'Mothers Day Special' buy a syringe of Restylane, use what you need and we will store the rest here for you tol you need it again. Made my appt when I needed it again but there was nothing stored for me. I was either misled, misinformed or uninformed by the staff regarding my pre-purchased product. Now they have my leftover syringe and my money.
Great doctor and Carol Anne is great too.
I love Dr Chastain and her staff! I'm on accutane, so I make monthly visit here. I never wait long and they get me in and out without making it feel rushed at all!
wonderful office and staff
Was the best office I have been to in a long time...
Don't usually write reviews, but this office is worth telling everybody about. Dr. Chastain is very good at what she does. The office staff very friendly and helpful. They made me feel at ease
I love Dr Chastains office. Her and her staff are always so nice vas helpful! I'm always brought back on time which is nice because that very rare.
I love Dr Chastain and her office staff. They're always so kind and courteous! I would definitely recommend her office to anyone.
Want to write a review and say how great Dr Joy Chastain and her office staff are. Was there last week everyone was nice and friendly. The wait time in waiting room was really short due to the fact the front office staff asked me to go on line to their web site and do my paper work. Was very easy to do and was there when I arrived. Back office staff was equally great. BEST OFFICE I'VE BEEN TO!!
Has been coming for years and have always had a wonderful experance.
Front desk was very sweet and come to see the doctor and she helped me
Every time I have an appointment with Dr. Chastain or a medical assistant, my visit is very thorough, precise, and they explain everything in a very a ...
Dr. Chastain's office goes out of there way to help, always concerned. They take there time and always very pleasant.
Always a pleasant experience! I enjoy the company of the staff. Very nice front office!
I love the kindness, professionalism, how they explain things. They always take the time to put me at ease if im worried. My antiaging exp has been aw ...
I see Dr Chastains office for laser hair removal. I love the treatment results as well as the office. The girls there are so nice and I very seldom wa ...
Original visit was for liquid nitrogen (freezing of rough places on skin and considered cosmetic which means I pay the entire bill which I did) but they had me down for a body scan. Wrong! Went back for some places to be redone (no charge) and they mistakenly filed it with my insurance then sent me a bill for a copay. I had to tell them both times that this was cosmetic and not billed through insurance. I think the girls up front are young and inexperienced. Very frustrating to deal with. Took about a week for the office manager to call me back about the whole mess. The PA is good, she seems to take an interest in your concerns.
Worst visit to a doctor's office ever, and I've had lots of crappy doctors in the past. Not only did I have to sit in the patient room for about an hour, when the PA came in she was very rude. She asked me to list all what was wrong. And because the list was long, she got up in the middle of my list, said with her back turned to me "I'm not a doctor" and walked out by shutting the door roughly. When Dr. Chastain finally came in there, her eyes were rolling in the back of her head and she was constantly yawning and paying attention to her yawns more than my symptoms. I told them my symptoms sounded like rosacea, so that's all they heard. They did not care to listen to anything else. She didn't look at my face actually, nor get the full list of things wrong with me... I got sent home with two ointments and a pill to take. I found out that that pill can cause high blood pressure. Something I was on tons of medicine for which I inform all my new doctors of. She never told me to make sure to be monitored on these new pills despite my medical record of having high BP. Come to find out, about 2 or 3 weeks later of using the ointments my face never got better. Turns out it was an allergic reaction, not rosacea. Maybe if she hadn't been half asleep and would have been a doctor and either listened to my list of symptoms or even examined my face she would have seen this or caught on that it wasn't actually rosacea, just something similar caused by an allergic reaction... I will not go back to her, or her office and I recommend no one else does! This doctor needs to never practice medicine and her PA needs to stop as well. Rude people, not very well medically trained either.
I will never go back to joy chastains office. I showed up at my appointment and realized I had left my insurance card for them to update. I told them my primary physician was next door and I could get them a copy a front and back copy of. They REFUSED even though my whole family has been going there for years. They said they needed the actual copy or I could pay full price for my appointment! They never offered to call my insurance company or take a faxed copy either, which I have never heard of. It was rude and uncomfortable esp taking a whole day off work for the visit.
HAVE BEEN GOING TO DR. CHASTAINS OFFICE FOR YEARS AND NEVER HAD A BAD VISIT. THE OFFICE STAFF IS AMAZING AND SO IS DR. CHASTAIN
I ALWAYS HAVE A WONDERFUL VISIT WHEN I GO TO DR. CHASTAINS OFFICE THE GIRLS ARE ALWAYS NICE AND HAVING A GOOD TIME
Had the best visit at this office. Great, fun girls and the doc has the best bed side manner. Will go over and over
I went to Dr. Chastain with high expectations but unfortunately the visit was a total letdown. Honestly, it was the worst doctor visit I've ever had in my life. The lady at the front desk was not friendly at all, but giving her the benefit of the doubt, perhaps she was just having a bad day. The only positive to the visit was that I did not have to wait over 15 minutes before before being called back, and Dr. Chastain arrived shortly after. However, once the exam started other office workers and nurses were constantly in and out of the room and even interrupting to comment on other patients or ask questions about other issues. Dr. Chastain did not seem to take a personal interest in me as a patient, not did she seem to take my concerns seriously or even answer them properly due to all the staff interruptions. When checking out I had to wait quite a while as the lady was on the phone with another patient. I left feeling very disappointed and determined that I would immediately find another dermatologist. I have never given a negative review on a doctor or staff before so believe me, this is not the norm for me.
I have benn going to dr chastains office for several years never had a problem. The girls up from always are on their game, I know they multi task everyday..... the girls in the back have always got me back, and out on a timely manner...... Dr chastain has always gotten to the point gave me what I needed and has always been the nicest.... Will be the only dermatology I see
Dr chastain is very smart and in command of her field yet she does not come off as being haughty.I've also seen her PA a couple of times and was satisfied with my treatment. The staff has always been helpful and calls me with my bloodwork, biopsy results,etc... Which I like. Have referred a lot of friends and family to her office and will continue to do so.
i saw dr. chastain i had a wonderful visit. i love how i was in and didnt have to wait an hour to been seen. the girls up front was nice and took me right back. dr. chastain came in advised we of what i have told me a treatment and went about her day. she didnt make me feel like i had to do the treatment(unlike her p.a.) dr. chastain had wonderful bed side manners and got straight to the point. her staff is one of the best teams i have ever seen in an office. they look the part and work wonderful together. i love how the girl have there own style hair and all, they get to be theirselfs and everytime i am in there they are laughing and having a good time that is what makes the office over all i would recommend dr. chastain any day.
My visit with Dr. Chastain's office was very pleasant. By the time I walked in turned in my paperwork and sat down I was being called back. The nurse that brought me back was very sweet. She and Dr. Chastain showed great concern for my problems. I had another appointment some months later and saw her assistant who was also pleasant, but I waited a lot longer to be seen. I also felt a little pressured into her recommended treatments. I will definitely go back but to see Dr. Chastain.
I think the office staff needs to have a more professional appearance . The tongue rings, and the customer service is lacking.
I have been seeing dr chastain every 6 months or so for Botox and chemical peels. The prices are reasonable and dr. Chastain is very pleasant. However, I can understand how some comments here are not so positive. There have been times when my wait has been over 30 min and the front office staff is not the warmest I have encountered so I can see how someone with a true medical problem may be put off by the experience. As a cosmetic procedure patient I have been very pleased with the outcome at dr. Chastains office.
Had a nice visit. Dr. Chastain was very informative and knowledgable, yet also very efficient. Will recommend to others and will go back.
Overall I enjoyed Dr. Chastain. Her staff left a lot to be desired. It took forever for her office to call my husbands prescriptions over to the pharmacy. Her staff had to receive special authorization through my insurance for my treatment. They left me a message saying the procedure was authorized and to call and make my appointment. They neglected to say I needed to bring my medication with me and her tech attempted to berate me about not getting it from my mail order pharmacy. Had to inform her that not all insurance had one, mine definitely didn't. Luckily I had the message that the tech left me still on my cell phone which did not state that I needed to bring my meds with me. Dr. Chastain said they would use the meds they had on hand. I didn't realize that meant that I would pay 100% for the medication since it came from their office. Had I known I would have rescheduled and picked up the meds from my pharmacy.
Can not say enough about this office. No problem getting an appointment. The wait time in wating room was very short. Everyone friendly and helpful.
I had a very good experience from the front desk to the back office staff. This was then followed by a thorough exam by dr chastain. Found a couple of skin cancers. Am self pay so was very happy to find out that they give 40% off to self pay patients. This helps out a lot, and I will continue to go to her office for all my dermatology needs and will highly recommend my family to also do so.
Dr. Chastain and her staff and very nice. I never wait over 5 min in the waiting room or in the exam room. Dr Chastain has great bed side manner and never tries to force me into something, she gives it to me straight. She wonderful and her nurses are very knowledgeable.
My husband went to this dermatologist and was prescribed some antibiotics. He was not warned about side effects or given nausea meds...consequently he spent the weekend vomiting due to the effect of the meds. When I called to get guidance from the office they put me to voice mail and finally when they called back told us to go to First Care and discontinue the meds. They could not give us new antibio. to take b.c the doc was out. Nice. Don't go here with anything serious!
I do not recommend Dr. Chastain's office whatsoever. The doctors spent less than 60 seconds in the room with me (I am not exaggerating). My first visit, I didn't even know that I had seen the doctor. It was not the person I made an appointment with and she was in there for all of 45 seconds. Therefore, I was not able to ask questions. My second visit, this time with the actual doctor I was meant to see, the doctor didn't spend more than one minute with me; therefore, I was also not able to ask questions. The staff is not courteous or nice. I had to wait over five minutes to even get someone to come to the front desk, and the only reason someone came is because I had to call their phone number to get someone to come up and answer it. Once she realized it was me, I did not even get an apology or even a smile. The staff in the back probably violated privacy regulations by asking me personal questions in the middle of the hallway and telling me my test results in the middle of the hallway. They also did not give me all the information I needed to get my medication (after I had to wait a month to get it), and then flat out told me that they gave me all the information and that it was my fault. I will never return to this office, and do not recommend anyone else do so either.