30 Patient Reviews
- Wait Time 30.4 minutes
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
Showing 1 - 12 reviews
We are sorry for your experience. We welcome your input. Please contact us and ask for our Director of Patient Happiness. We want to ensure that you have received the care you need with us or somewhere else. Moreover, we want to continually help our providers understand their shortcomings as they begin each day trying to do the best they can for their patients.
Your statement about CHARGES regarding a second provider is inaccurate. Somehow information has been misconstrued, leading to your false accusation. Please contact us directly for clarification. In addition to Dr. Pena's Dermatology residency, she completed a Pathology residency. These eight years of training after her medical school graduation gave her the same skill set that a one year MOHs fellowship receives. She has been performing MOHs surgery at Skin Solutions for sixteen years. Physician Assistants play an integral role in our practice. We want everyone to know before coming to Skin Solutions that a Physician Assistant will play a role in your healthcare. These are highly trained individuals who are cherished by many patients. We would appreciate you contacting us directly if you have a specific issue with any of our staff. This allows us to improve our services offered more aptly. If finances are an issue for you, we ask you to take the time to investigate the cost of MOHs surgery at other practices or medical institutions. You may find that the cost of having MOHs surgery at Skin Solutions is less than some others.
Our staff constantly and openly expresses their enthusiasm to our management team. We did have one belligerent employee who was relieved of her position on Friday, December 4th, 2015. While her bedside manner may be weird to you, most of our patients enjoy her direct, educational, and easy to understand interactions.
We firmly believe everyone deserves easy, equal access to dermatological care. Rather than have patients wait weeks to be seen, we have a extensively trained team of PAs and NPs who function at very high level. After undergoing our intense training process, they remain under the direct supervision of Dr. Pena and are in constant communication with her. It does not matter if you see a PA, a Doctor, or a NP. Our team works together to provide the best quality care to previously under-served areas and we love doing it!
We are sorry that we disappointed you and are now offering patient surveys to critique us on wait times the very day of their appointment. This way, we can solve what causes some days to have longer waits than most. Typically dark spots are difficult to treat and require ongoing work. We are pleased that they disappeared completely for 6 weeks and would love to continue working with you on this issue.
I evaluate every patients' skin history, prescribe any necessary medications, and develop a personalized skincare regimen for each patient. I carefully researched each product in my office to ensure it is the best on the market. Everything I recommend is based off of your skin and what I believe is best for it. Remember, it is only a recommendation and not a sales pitch. Honestly, the first thing that comes to mind when I hear skin cancer is the need for a zinc-based sunscreen.
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