Family Practitioner
8 years of experience

Accepting new patients
Shah Associates
28103 Three Notch Rd
Ste 101
Mechanicsville, MD 20659
301-884-4666
Locations and availability (2)

Patient Reviews ?

Overall Rating:
3.5
  • Currently 3.5 of 4 stars
Total Ratings

5

Total Reviews

1

Ratings
4 stars
3 stars
2 stars
1 star
Ease of Appointment:
  • Currently 1.5 of 4 stars
Promptness:
  • Currently 2.5 of 4 stars
Courteous Staff:
  • Currently 2.25 of 4 stars
Accurate Diagnosis:
  • Currently 3.5 of 4 stars
Bedside Manner:
  • Currently 3.75 of 4 stars
Spends Time with Me:
  • Currently 3.5 of 4 stars
Follows Up After Visit:
  • Currently 3 of 4 stars
Average Wait: 22 minutes
  • Currently 3 of 4 stars
 |  show details
May 19th, 2010

Overall I am happy with Dr Karen Bauer. I just cannot understand why her front desk lady is not friendly, courtesy or helpful. I phoned at 2:30pm and the lady was eating on the phone with me, after the office was closed for its 2 hour lunch break. I understand this time is probably used to be productive but this would probably be a more appropriate time to eat, rather than on the phone. She is rude and makes me feel like I am wasting her time. She also shared with me information about other patients waiting for long periods of time, so I felt like she was telling me to get in line. Why are people like this in customer service and why is this behavior tolerated? Unfortunately this is not an isolated incident and cannot be written off as bad day. The staff I hire represent me and my business and this is not someone I would want reflecting me.

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