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Dr. Karl Fukunaga Is this you?

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17 Ratings • 6 Comments

4.5
  • 13
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
20 min
Appropriate Followup
Spends Time With Me
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Accurate Diagnosis
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Showing 12 of 17 Ratings

Uncaring, hurried, do not listen.

Posted on February 21st, 2015

I recently had an endoscopic procedure by Dr. Karl Fukunaga at the Endoscopy Center at Skypark in Torrance California. As a health care professional myself, with 30 years under my belt (5 years of which I managed an Endoscopy unit) I was appalled at what I experienced that day. When the admission RN called me in from the waiting she called me by my first and last name, however, she did not use my correct first name. She used the same incorrect name another time during my visit. During my pre-procedure interview the RN asked me what I do. I told her my profession and where I worked. No more than 5 minutes later she asked me what I do. The same question and discussion we just had 5 minutes ago. It became apparent at that point that she does not care anything about me as a patient. Once in the pre-procedure area 4 different people bombarded me. It was overwhelming, I did not know who anyone was or what his or her role was, nobody told me. The curtain of my cubicle was opened and closed without any regard for my privacy. A nice lady, who actually made eye contact with me came into the procedure area and introduced herself as Vicki and she told me that she would be administering my anesthesia. I felt safe with her. Then Dr. Fukunaga entered the room and I was asked to turn on my side. I asked Dr. Fukunaga if he knew what the indication was for my procedure he said “uummmm.” And then he went over to my chart and stated half of the reason. I told him and everyone else in the room, right before the procedure started, that I knew they were in a hurry but can someone listen to me and let me tell you why I am here. I was very close to walking away at that point, but I was sick and needed help. I have been a healthcare provider for a long time and have never been exposed to or witnessed any behavior as I did today. It was demoralizing. There was no caring. No regard for my privacy. As I looked around after my procedure at the other patients I thought to myself…I feel bad for all these people who do not know any better than this kind of care. I have a passion for being a healthcare professional and I get very dishearten when I see what I saw today.

Wait time
45 minutes
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Excellent doctor

Posted on February 2nd, 2013

Really outstanding doctor! Kind, very attentive, very thorough, great diagnostic skills, and endoscopic procedural expertise. I highly recommend him!

Wait time
5 minutes
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GREAT DOCTOR - BAD STAFF

Posted on February 21st, 2012

Hard to rate,,, Dr. Fukunaga is the best, HOWEVER his receptionists, appointment schedulers and office staff is abosolutely HORRIBLE.... They NEVER call back, left 4 messages last week with 3 different people and never got a call back to schedule an appointment. One message left with the office operator was to have the Dr. call me, never got a call, I'm sure he NEVER got the message.As I said Dr. Fukunaga is the undisputable best Gastro guy around, but what a BAD support staff.

Wait time
30.0 minutes
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I am grateful for his concern in my health

Posted on July 21st, 2011

Wait time
15.0 minutes
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great

Posted on June 30th, 2010

My dad had stomach cancer stage 4. Dr. Fukunaga placed a J tube in to assist with food intake/digestion. Dr. Fukunaga demonstrated a lot of compassion, care and empathy for my dad and family. Follow-up visits were great and he tried to fit my dad in whenever he needed it. My mom also goes to him and she has nothing but positive reviews/comments.

Wait time
5.0 minutes
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Four Stars

Posted on January 8th, 2010

The Office Staff is Rude.

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Five Stars

Posted on September 29th, 2017

Easy Appointment
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Five Stars

Posted on July 15th, 2016

Five Stars

Posted on December 30th, 2015

Five Stars

Posted on March 22nd, 2015

Easy Appointment
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Four Stars

Posted on February 13th, 2015

Five Stars

Posted on February 11th, 2015

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