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Dr. Kelly Metz Is this you?

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Ratings and Reviews

4 Ratings with 1 Comment

  • Excellent
    2
  • Great
    1
  • Good
    1
  • Poor
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  • Excellent
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
17.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 4 Ratings with 1 Comment

5.0 Rating

March 8th, 2013

Amazing Doctor - Terrible Staff

The front office and appointment scheduling staff for the Bernstein group is atrocious. I do not spend most of my time in Cincinnati and am only back every few months. I was out of town and forced to change my travel plans at quite a hefty cost because I was told that I would need to visit twice - once to have my vials made, and once to get my first shot. I paid quite a lot of money to change my flight only to find out that the front office staff was either too incompetent or lazy to check and see that my vials had been made and there was no need for me to come back earlier for an appointment. Not only did they make this glaringly disrespectful error, but they also NEVER appologized! I love my doctor, but the level of disrespect and incompetence that their front office staff shows is staggering.

Wait time
30 minutes
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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3.0 Rating

August 23rd, 2017

4.0 Rating

January 26th, 2017

5.0 Rating

January 6th, 2016

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

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