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Dr. Kelvin Burton Is this you?

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23 Ratings • 3 Comments

3.4
  • 8
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  • 2
  • 4
  • 4

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
57.3 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Posted on May 23rd, 2016

Want to do one star but because of Dr.Burton himself I decided to do 2.I have been going to see Dr. burton for the past five years or more and for the most part I was treated with respect but for the past two-three times I've had the displeasure of getting other nurses/doctors. Here is the story: I lived in the area about 30 minutes away so I had been going to him for years but for the past 2-3 years I moved to Buford Georgia, I still decided to keep Dr. burton because he's the best, I drove an hour and a half- two hours just to be able to go see him again for my refills. This past time is truly the only reason that has me writing this review. I got Dr. Jossett and her nurse. I scheduled a physical and refil Susan said ok great... But surprise surprise when I get there the "blank" nurse of dr Jossett says "she's not gna be able to do "all" if that today and that I have to make seperate appointments... Really?! And this nurse? Dear god she is an absolute nightmare. She's the type of person that no matter how much you smile at her or try to be in good mood she just brings you down with her. She's a young black girl who I'm assuming is dr jossetts nurse. So I say ok let me just talk to her about something very random like my small back pain but I just get my refil since I'm running out. So that's exactly what I do.., no physical. I then take my proscription to the store where they tell me that dr Jossett specifically wrote on there that can not get it filled for another week and a half...I call the office to see if they can just make the call to pharmacy but "she's not allowed" and let me remind u once again Iv been on same med for almost 5+ years and never once had a problem... I then ask that god forsaken nurse if she can get my order for the X-rays cuz the one she wrote is for a place my insurance doesn't cover and at first she makes ME google the number of the place and the she had the audacity to say "I'll do it when I get to it" are you freaking kidding? I still contained myself said thanks and hung up. I then called the office again to see what I had to get from them to change my doctor and instead of asking if everything was ok (considering if been going to only them for so long) she just tell me to find a doc and have them send for you medical records... I am so dissatisfied/disappointed as much as I love dr burton himself this clinic is going down with the type of nurses and uncaring doctors he has now. I pleased with the nurse that even if she could tell them to fill it 2 days earlier I would be ok but Nooo she's not "allowed". I guess I'll need to find a doctor whom I don't have to drive 2 hrs to see unless ofcourse I start asking for dr burton himself to see me and with my luck he probably won't be able to see me for months since it's his practice and is a busy guy. All I have to say is dr Jossett and her nurse who was relaying her messages are the most uncaring individuals Iv ever met in that office and God forbid I ever go see those two again.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Horrible staff

Posted on May 8th, 2015

Just the phone call the lady that answered has no customer service skills. (Tiffany) office staff should treat patients with respect and courtesy they have no people skills.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Patient

Posted on August 2nd, 2011

I went to see Dr. Burton for my annual appointment ( I have been a patient there for more than 6 years) and he was not willing to listen to my concern ...

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Four Stars

Posted on November 13th, 2017

Four Stars

Posted on August 16th, 2017

Two Stars

Posted on August 5th, 2017

Two Stars

Posted on April 28th, 2017

Four Stars

Posted on December 4th, 2016

One Star

Posted on November 25th, 2016

One Star

Posted on November 25th, 2016

Four Stars

Posted on June 26th, 2016

Five Stars

Posted on May 19th, 2016

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