Dr. Kenneth Smith MD Patient Reviews

  • Internal Medicine Bridgeville, DE

Overall Rating

4.5
  • 8 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 0.5)

8 Patient Reviews

  • Excellent
    88%
  • Great
    0%
  • Good
    0%
  • Poor
    0%
  • Bad
    13%
  • Friendly Staff
  • Promptness
  • Wait Time 16.7 minutes
  • Appropriate Followup
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments

Showing 1 - 8 reviews

1.0 of 5
October 3rd, 2011
poor service
Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
I regretfully arrived exactly 14 minutes late. When I gave the receptionist my name she just glared at me at said you missed your appointment.. You only have a 15 minute window. When I verified that I was within the 15 minute window she rolled her eyes at me and said ...in an aggravated manner... Ill see if he will see you. I left thinking, doctors always make EVERYONE wait in their office I am within the late policy why am I being treated this way? I received a discharge letter from Dr. Smith stating that I failed to comply with scheduled appointments and walked out of their office....amazing that an office is so bold that they will terminate a customer...the actual doctor would sign his name to a letter and not contact his patient to get more information before making a decision. I guess the letter speaks for itself they do not understand what the word customer service really means. Health Care is very expensive no loss ..Ill find an office that appreciates my business and actually wants to help me.
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5.0 of 5
July 4th, 2017
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5.0 of 5
April 20th, 2017
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5.0 of 5
March 26th, 2017
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
June 22nd, 2015
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5.0 of 5
March 14th, 2015
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
June 14th, 2014
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5.0 of 5
December 28th, 2011
Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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