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Dr. Kenneth Smith Is this you?

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COPD

COPD

Get the facts about chronic obstructive pulmonary disease (COPD), including symptoms and complications.

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Ratings and Reviews

8 Ratings with 1 Comment

  • Excellent
    7
  • Great
    0
  • Good
    0
  • Poor
    0
  • Bad
    1
  • Excellent
    7
  • Great
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  • Good
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  • Poor
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
16.7 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 8 Ratings with 1 Comment

1.0 Rating

October 3rd, 2011

poor service

I regretfully arrived exactly 14 minutes late. When I gave the receptionist my name she just glared at me at said you missed your appointment.. You only have a 15 minute window. When I verified that I was within the 15 minute window she rolled her eyes at me and said ...in an aggravated manner... Ill see if he will see you. I left thinking, doctors always make EVERYONE wait in their office I am within the late policy why am I being treated this way? I received a discharge letter from Dr. Smith stating that I failed to comply with scheduled appointments and walked out of their office....amazing that an office is so bold that they will terminate a customer...the actual doctor would sign his name to a letter and not contact his patient to get more information before making a decision. I guess the letter speaks for itself they do not understand what the word customer service really means. Health Care is very expensive no loss ..Ill find an office that appreciates my business and actually wants to help me.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

July 4th, 2017

5.0 Rating

April 20th, 2017

5.0 Rating

March 26th, 2017

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

June 22nd, 2015

5.0 Rating

March 14th, 2015

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

June 14th, 2014

5.0 Rating

December 28th, 2011

Wait time
30.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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