Dr. Kenneth Smith MD Patient Reviews

  • Internal Medicine Bridgeville, DE

Overall Rating

  • 7 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 0.6)

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 16.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
October 2nd, 2011
poor service
Wait time
5 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I regretfully arrived exactly 14 minutes late. When I gave the receptionist my name she just glared at me at said you missed your appointment.. You only have a 15 minute window. When I verified that I was within the 15 minute window she rolled her eyes at me and said ...in an aggravated manner... Ill see if he will see you. I left thinking, doctors always make EVERYONE wait in their office I am within the late policy why am I being treated this way? I received a discharge letter from Dr. Smith stating that I failed to comply with scheduled appointments and walked out of their office....amazing that an office is so bold that they will terminate a customer...the actual doctor would sign his name to a letter and not contact his patient to get more information before making a decision. I guess the letter speaks for itself they do not understand what the word customer service really means. Health Care is very expensive no loss ..Ill find an office that appreciates my business and actually wants to help me.
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