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Dr. Kent Mitchell Is this you?

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Ratings and Reviews

27 Ratings with 5 Comments

  • Excellent
    13
  • Great
    3
  • Good
    5
  • Poor
    2
  • Bad
    4
  • Excellent
    13
  • Great
    3
  • Good
    5
  • Poor
    2
  • Bad
    4

Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
31.5 min

Showing 27 Ratings with 5 Comments

1.0 Rating

February 16th, 2016

Worst Office Staff EVER

I've been a patient of Dr Mitchell's since 2010. Dr Mitchell is Outstanding. The problem is his office staff. They aren't helpful & very rude. The patients all complain about the office staff in the waiting room. It's impossible to call the office & speak with a REAL person. If you're lucky enough to speak with someone..they aren't helpful at all. If things don't change, I will find another pain management doctor.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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4.0 Rating

August 4th, 2015

Awesome! I've been a patient since 2009.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

April 27th, 2015

Doctor is great, office staff is awful.

Staff is rude, never returns calls, charges insurance wrong. 2 hr wait 3 times.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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5.0 Rating

April 22nd, 2015

For the first time, I found a doctor that will take the time to listen to me. Dr. Mitchell's bedside manner is incredible. He is very kind and understanding but also is direct and honest. Finally, I am getting the help I need.

Wait time
10 minutes
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3.0 Rating

March 28th, 2015

Took almost two months to get an appointment. Waited for just under an hour to be seen. When they called me back, they also called three other patients back at the same time and proceeded to drop us off at different rooms. The gal with asymmetrical bob haircut was rude to one of the other patients who was looking for the light switch on the wall of the room she told her to go into. She curtly told her, "Just walk in and the light will come on". She wasn't friendly about it at all. The waiting area was freezing cold and the television was blaring loud. Dr. Mitchell was kind enough, but he could certainly use a change of front end personnel to reflect more professionally on his practice.

Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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3.0 Rating

April 17th, 2017

4.0 Rating

April 10th, 2017

5.0 Rating

March 2nd, 2017

2.0 Rating

October 29th, 2016

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Bedside Manner
Spends Time with Me
Appropriate Follow-up

2.0 Rating

May 11th, 2016

4.0 Rating

December 1st, 2015

5.0 Rating

November 21st, 2015

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