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Dr. Kevin Gersten Is this you?

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7 Ratings • 3 Comments

4.4
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
10 min
Appropriate Followup
Spends Time With Me
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Accurate Diagnosis
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Showing 7 of 7 Ratings

GO HERE for Sleep-Related Problems -- The Best!

Posted on September 6th, 2016

The only reason I did not give this office 5 starts for Ease of Appointment and Promptness is because Dr. Gersten is affiliated with Palo Alto Medical Fouindation. PAMF USED to be easy to work with. Not any longer. I don't blame the doctor for that. Once you are a patient or get your initial appointment they are great. Dr. Gersten really knows his business. He is Board Certified in more than one discipline but limits his practice to sleep disorders. HIs staff is great. HIs front office person -- I am not going to put her name down -- stalking and all that -- is really fabulous. She does her job really well and then some. She is actually allowed to THINK and help solve problems for patients. I don't mean medical advice, but assistance with obtaining correct equipment, when to come back for help, etc. I highly recommend Dr. Gersten. He now sees patients at his office in Fremont or the PAMF clinic in Dublin -- California.

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Disappointing and not recommended

Posted on November 20th, 2015

Consulted with Dr Gersten as one of the few sleep specialists in the area. Usually booked out for a month, but had a new clinic day open up recently so managed to squeeze in on short notice. Found Gersten very condescending and altogether unprofessional. Despite being seen as a new patient, he entered the room and barely made eye contact or uttered a word before sitting down at the computer. Continued staring at the monitor and started typing away. Even while asking about symptoms, he did so without nary a glance at the patient, as if we were not worthy of his time. Spoke in a rehearsed and monotone voice that in no way suggested empathy, seated at the far end of the room, a good 6-8 feet away from the patient. Lectured away about behavioral changes for the majority of the appointment as if reading off a book with no regard for patient comprehension. Whenever we tried to ask a question, Gersten would either make a face out of annoyance or respond with the same monotonous and condescending tone "everyone is different, everyone functions differently" without really addressing our concerns. Then he'd ask "any more questions?" After a few more useless responses, we essentially gave up. Very disappointing experience and our last consult with this "doctor" who's completely devoid of social interaction skills.

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10 minutes
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Very Caring and highly professional

Posted on November 4th, 2012

Dr.Gersten is really patient in hearing his patients' problems and analyses all details before arriving at the correct diagnosis. He follows up with the patient after the visit and is knowledgeable in his area of specialization.

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Promptness
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Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Five Stars

Posted on November 19th, 2015

Wait time
10 minutes
Easy Appointment
Promptness
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Appropriate Follow-up
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Five Stars

Posted on October 23rd, 2015

Five Stars

Posted on March 6th, 2015

Five Stars

Posted on January 7th, 2015

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