Overall Review

3.7
  • 10 patient ratings
  • 6 comments

Last 12 months:

4.5 (+ 0.8)

6 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    20%
  • Neutral
    0%
  • Dissatisfied
    10%
  • Highly Dissatisfied
    20%
  • Wait Time 20.6 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 6 reviews

5.0 of 5
April 7th, 2015
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Nickelson is a fine Dr. Bob, the lady that takes blood , Lucie, are all really good employees. The new guy that answers the phone is not very sharp. He can't take a message, VERY poor personality, he just doesn't care. Takes forever to hear back from the Dr. when you call.
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2.0 of 5
March 6th, 2014
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. is okay, receptionist could only be classified as RUDE. Her strength is hitting the hold button when you call. patients, beware
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5.0 of 5
June 5th, 2013
Doctor Nickelson
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Have been visiting Dr. Nickelson for the past five years. Great personality. Accurate diagnosis, Answers all my questions cheerfully. Most important, she listens! She always spends all the time needed with me for each visit. The receptionest is sometimes a little short with people. The only staff member ( in my opinion) that's worth his pay is Big Bob.
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5.0 of 5
April 29th, 2013
From Artie and Karla dela Riva
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
THE BEST IN THE WORLD WOuld We love the staff. real Doctor Care .
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4.0 of 5
September 16th, 2012
Great Doctor, Horrible Office
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Waited over 2 hours while others were taken before me. It took an extremely long time to get a referral from them to a specialist. The receptionist is imo horrible. Almost everytime I call, I am placed on hold for long times and sometimes they do not return and I have to call back just to be placed on hold again. Office manager was imo not very helpful in resolving issues. Computer was stolen containing confidential patient info and they didn't directly contact all patients to let them know. I like the Dr. alot, but the office and corporate customer service was very poor.
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1.0 of 5
September 6th, 2012
Dr. Nickelson it very good, but the office imo stinks!
Wait time
11 minutes
Easy Appointment
Promptness
Friendly Staff
First let me say Dr. Nickelson is very good. However, the office is IMO poorly run. I waited two hours during a standard office visit while they took other non-emergency patients in front of me and another patient. Very difficult to get through to the office on the telephone. I was constantly placed on hold and they never came back causing me to repeatedly call back. They had a theft of one of their computers that contained confidential patient information but did not warn all of their patients except on their website. Nothing posted in office nor mailed to every patient. They say that they have premier customer care and service, but the office manager and corporate office did not provide any resolution to my issues and it took them well over two weeks to call me to reschedule an appt that i left after waiting 2 hrs. iMO THIS OFFICE IS HORRIBLY MANAGED AND POORLY RUN BOTH AT THE PHYSICAL LOCATION AND AT THE CORPORATE LEVEL. Patients Beware!!
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