Dr. Kristen Hawthorne MD Patient Reviews

  • Ophthalmology Austin, TX

Overall Rating

4.2
  • 12 patient ratings
  • 4 comments

Last 12 months:

5.0 (+ 0.8)

12 Patient Reviews

  • Excellent
    67%
  • Great
    17%
  • Good
    0%
  • Poor
    0%
  • Bad
    17%
  • Friendly Staff
  • Promptness
  • Wait Time 34.3 minutes
  • Spends Time With Patients
  • Bedside Manner
  • Fair and Accurate Diagnosis
  • Easy Appointments
  • Appropriate Followup

Showing 1 - 12 reviews

4.0 of 5
August 17th, 2015
Diabetic retina exam and exam for Torrick lens surgery
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
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1.0 of 5
August 27th, 2013
WORST EXPERIENCE I HAVE EVER HAD
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
This was absolutely the worst experience i have ever had at a doctors office EVER. I had to wait TWO HOURS and i still never got to see the doctor. I made my appointment well in advance, arrived on time and ended up waiting two hours. I had to leave. I will NEVER go there again. EVER.
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1.0 of 5
July 28th, 2013
Ugh!
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Run, don't walk away from this place. Had cataract surgery. 20/20 visison when I went in & when I came out, 20/30 in my right eye and 20/40 in the left. I was told going in since I'd had Lasik years ago, my vision might not be as sharp, but I had no idea just how bad it was going to get. Prior to surgery, Dr. Kristen Hawthorne also told me that I could have a touch up with Lasik if needed after cataract surgery. And she quoted me different prices in earlier discussions about Lasik being a possibility. To make an extremely long story short, she thought that "my expectations" were too high. Her first suggestion, Lasik on the left eye after enough time had passed, then suggested PRK, which has an extremely long healing time. She also said that I should probably just leave the right eye with 20/30 vision alone since it could get worse. (Incidentally, she told me my vision was 20/25 in the right eye but her assistant confirmed it was 20/30, as did another doctor.) Another suggestion was taking the lens out and replacing it with a different one, but there was a possibility she couldn't get it out! After months of back & forth visits and still terrible vision, she said I couldn't have Lasik since I'd already had a flap. Lasik was an option before, but during our last discussion, all of a sudden it wasn't!! Oh, and did I mention that after a few visits I was billed. The only reason I kept going back was because my vision was bad and unacceptable to me and she'd tell me to come back in. After about 7 months, I'd had enough. I went to the doctor who had originally done my Lasik. He said there was no reason I couldn't have a Lasik enhancement done, which he performed quite successfully. It cost me another $2,700 to have good vision again!
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5.0 of 5
February 28th, 2009
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Outstanding!
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5.0 of 5
May 8th, 2017
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5.0 of 5
December 12th, 2016
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5.0 of 5
December 12th, 2016
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5.0 of 5
August 5th, 2016
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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4.0 of 5
May 2nd, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up

5.0 of 5
March 26th, 2016

5.0 of 5
February 9th, 2016
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5.0 of 5
March 13th, 2015
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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