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Have had a Meniere's diagnosis for 11 years (received from his partner). Disease has been under control for # of years but I needed to establish relationship with doctor close by, butl he wanted to do all testing as if never diagnosed, didn't want to refill allegy medication wanted to take allergy shots, tried to sell $6000 hearing aids. Spun the patients examination chair around so fast 2Times I had to hold on and got dizzy. This man is supposed to have a wonderful reputation and I can't figure out why.arrogant, disinterested and only tried to push expensive testing and aids......even sent the hearing aid guy in when I resisted and told him I had tried them 1 year ago and after 4 months audiologist told me they were not going to help me......felt like I was at a used car lot,.
In a hurry to get in and out. Defensive when asked questions. Shows very little compassion but a lot of arrogance. Does not explain your condition or alternative treatment. Gave medicine but little explanation of side effects which would be dangerous in current job. Office staff not knowledgeable, takes blood pressure while asking questions and having a full conversation. And when asked why pressure is high had no idea it was a side effect of the very medicine they prescribed, well also an effect of talking with patient, but I guess this is the "get him them in and out mentality" of the office!
I think too often patients only post when they have something negative to say so I am taking the time to share something good. It is a gift from God that has been given to Dr. Jackson to perform surgery and restore hearing. Thank you Dr. Jackson for sharing your gift with me.
Dr. Jackson performed a cochlear implant on my son. He did an excellent job, the device works great and his office staff was responsive and kind. Dr. Amberly Nye, an audiologist, is wonderful as well. They took a very stressful situation and made it as pleasant of an experience as possible with an outstanding result. I would recommend Dr. Jackson and his office to anyone.
If you have a problem with your ear, Dr. Jackson is the doctor for you. I noticed on his website that he got an electrical engineering degree from MIT before he went to medical school. He is smart and caring. That's a great combination.
Dr. Jackson was very knowledgeable and professional. The staff was friendly and I would highly recommend them.
He is an excellent medial doctor. Very knowledgeable and caring and kind.
I feel so much better. Thank you Dr. Jackson and staff.
Incredible experience at EIT. Dr. Jackson is so attentive and I would highly recommend his practice to anyone.
I am very please with Dr. Jackson. He diagnose my condition accurately, and was very patient with me. He is a top doctor and I praise God that God lead me to Dr. Jackson.
I had a wonderful experience at the Ear Institute of Texas with Dr. Jackson and his staff. The front desk ladies are very friendly and answered any questions I had. The office is beautiful and very clean. Dr. Jackson is very knowledgeable, gentle, and cared for my condition. I would definitely recommend Dr. Jackson to any patient looking for an Otologist.
I went to see this doctor after being injured and he spent about 10 min. with me and said to go see a headache doctor. I had a hearing test and the audiologist made me cry. I've since heard from some others that this audiologist has a history of making patients cry. Why would someone keep this guy around???? Not only did this doctor miss my diagnosis, he never even attempted to make one. Oh, and they billed my insurance almost $1000.00 for this visit. After this visit my symptoms got much worse and I ended up in the ER in the middle of the night.....then, I found a REAL doctor that was able to help me.
I was referred to this doctor for testing. The problems are mostly with the office staff. I called to find out an update. I guess they assumed I was someone else as they said "she has cancelled every appointment she's ever made, when in fact they cancelled my appointments 24 hours prior to the actual date". On a previous phone call to the office the receptionist Rita didn't bother to put me on hold and I could hear conversations involving other patients on the phone. I'm quite sure that's a violation of HIPPA laws. On top of that I found her to be unprofessional as she complianed about how she was frustrated and complained about the calls she received- sorry ma'am i'm not your therapist.
I have gone to ENTs for over 40 years and I've had good and bad. Dr. Jackson I found was very knowledgeable and had a terrific bedside manner. He answered all my questions and was very gentle when debriding my ears. Yes they recommended a hearing test but only after I was seen by Dr. I did read on the form that yes you are responsible for a $75 cancellation fee if you don't give 24 hr cancellation notice. My total bill was about $800 expensive yes but not uncommon in this field. Will I return to this office yes and would I recommend others? Yes.
I never actually saw Dr. Jackson, but I had a simple problem and the office staff decided to conduct MULTIPLE hearing tests without asking, I even had insurance but these unnecessary hearing tests cost me $500. Watch out for all the expensive hearing tests that probably aren't necessary and not covered by insurance. Shame on this office.
I like Dr. Jackson ok, and I think Rochele is super sweet, but some of the office staff are very rude. I was actually reduced to tears during some of the testing after being out right made fun of and insulted, because I was ill and very sluggish and disoriented at the time. I've also been told that I looked 'grumpy' before. This is never the case, but I suppose some of these people have no compassion or understanding when dealing with very sick patients.
I was not impressed with Dr. Jackson. He is cold and didn't seem to care about me or my condition. He seems to lack the ability to truly listen and rushed through my appointment when I know my problem is complex. I was there with a very acute problem needing help and he didn't seem concerned. He referred me to other physicians, one for each symptom I'm having as if I'm not a whole person. The medication he put me on made my condition much worse and I ended up in the emergency room. On top of that, his audiologist is rude and offensive. When I checked out, the woman was not helpful with my questions. I am not going back and am now going to a nationally known specialist in another state.
One of the top doctors in the US in his field therefore very busy. A kind and considerate care giver. Some of his staff could be better.
Tons of tests prior to actually seeing doctor, some of which seemed completely unnecessary as they had nothing to do with my symptoms. I had several instances of vertigo, which is something I'd NEVER had in my whole life (50 yr). After looking at results of tests and questioning me about symptoms, etc., doc couldn't pinpoint a diagnosis, so he attributed it to Migraine, which is common practice when you can't be sure of the cause of vertigo. I feel reasonably sure that this isn't an accurate diagnosis. In hindsight, I'd say that migraine didn't have anything to do with it. In fact, I think it was something he didn't even consider... antidepressant discontinuation (a fancy word for "withdrawal").
My 18 year old son, Stefano, has lost his hearing several times in his youth and though he had been seen by one of San Antonios "best ENTs" his needs were never really met. His treatment consisted of continual tubes being put in his ears, avoiding all water, and an unending supply of antibiotics, rather than any preventative measures. I found Dr Jackson through Internet research and his treatment has kept my son well for four years now. He has treated his hearing and reasoned that his allergies needed to be treated in order to be well. Dr. Jackson's staff, audiologists, allergist, and Phisicians Assistants have always been great. Obviously he hires the cream of the crop since all are thorough and caring.In Feb i began experiencing vertigo, tinnitus, and ear fullness. I only had the confidence to see Dr. Jackson and with his advice, pt, and allergist I have experienced a huge reduction in episodes and feel that with his expertise I can live my life to the fullest. I appreciate his "whole" person treatment, I have had great success with my allergies, regained my hearing, and have enormous respect for the Physical therapist that is in his office.Oh, and the way the front desk accommodates in case of financial needs, or no appointment when it is an emergency, cannot be beat.If anyone has spent years not getting the help they need, Dr Jackson is a life send!
From the first day, I was diagnosed by assistants-- I never met Dr Jackson even after 3 months of treatment, when I got worse and was finally referred to a neurologist. BUT they sure did charge my insurance EVERY time! I could have just gone to the corner clinic for this kind of treatment! And it would have been cheaper!
Dr. Jackson is great however he performs intradermal skin testing for allergy before doing scratch testing. This is much more painfulthan scratch testing, much, much more expensive, and can give false positive results more frequently than scratch testing. see web site for the San Antonio Allergy Society - Practice guidelines (www.saaai.com)