Dr. Larry Cole MD Patient Reviews

Overall Review

4.0
  • 15 patient ratings
  • 4 comments

Last 12 months:

3.8 (-0.2)

4 Patient Reviews

  • Highly Satisfied
    67%
  • Satisfied
    7%
  • Neutral
    0%
  • Dissatisfied
    13%
  • Highly Dissatisfied
    13%
  • Wait Time 27 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 4 reviews

1.0 of 5
September 30th, 2016
Worse than poor...terrible. Don't go!!!
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
If I could give the Colorado Springs Dermatology Clinic (Dr. Cole and MPAS Galaska) a rating of negative 5 I would. I’ve NEVER experienced a more rude and unprofessional doctor’s office in my entire life. I went in person to their office Thursday and asked for a refill on a prescription for Fluorouracil cream. Instead of taking care of a patient who was present at their office by providing a prescription, I was told to contact my pharmacy for a refill and they could contact the office for a refill. I went straight to Walgreens and they faxed a request for a refill to the office. On Friday I went to Walgreens, who ordered the cream especially for me, and they said they could not give it to me because the Colorado Springs Dermatology Clinic had not yet sent the required request. I called their office and got an after hours man on the phone. We spoke and I thought he was going to help me, but he hung up on me. It was 4:30pm at the time. I called back and spoke with a woman who was rude, abrupt, and unhelpful. I asked to speak with the man again but she said she didn’t know who he was, that the office had closed at 11:30am, and that she couldn’t contact anyone about a refill. She said I couldn’t leave a message. She said I’d have to wait until Monday. Walgreens faxed the request again. No response. I went in person and asked for a refill to the Colorado Springs Dermatology Clinic, they would not give me one and told me to have my pharmacy contact them. The Colorado Springs Dermatology Clinic was totally unresponsive, unprofessional, and their after hours service is atrocious. If they weren’t the only medicare dermatologist in town I would NEVER go back to them…EVER. Just because they are a medicare provider does not give them the right to provide substandard care and customer service. If you have any other insurance besides medicare DO NOT use the Colorado Springs Dermatology Clinic.
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5.0 of 5
February 1st, 2012
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have gone to Dr. Cole for 25?? years or so and he is a great doctor.
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5.0 of 5
May 6th, 2010
Great expirence
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Overall expirence was the best I have had with a dermatologist in a long while. Staff is compassionate and very helpful. Dr and his staff respected me and my time. They were concerned about my problem.
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1.0 of 5
April 6th, 2010
Staff
Easy Appointment
Friendly Staff
Appropriate Follow-up
Never made it to the Dr.- Staff is very rude, condescending, and inconsiderate. They hang up on people and don't call back in a timely manner. Physician assistant and Office manager don't care about patients. Appointment setter at least tries (or pretends) to be nice. Horrible experience. Hope Dr. knows how his staff treats people.
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