Dr. Laura Crandall DO Patient Reviews

  • Internal Medicine Belleville, IL

Overall Rating

3.1
  • 11 patient ratings
  • 3 comments

Last 12 months:

3.7 (+ 0.6)

11 Patient Reviews

  • Excellent
    36%
  • Great
    9%
  • Good
    9%
  • Poor
    18%
  • Bad
    27%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 7.5 minutes

Showing 1 - 11 reviews

4.0 of 5
July 18th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Dr Crandall is the ultimate professional always willing to spend time with you and really hearing what you have to say. Diagnosing and treating as she should. The staff is a bit unorganized and too long of phone recordings.
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1.0 of 5
February 5th, 2016
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
First of all, this is NOT a picture of Dr. Crandall. I have had 2 appointments with her, and although she seems to be fine, her staff is totally incompetent. They say to allow 48 hrs for a prescription refill, but it may take a week or longer before they call it into the pharmacy. I called once and asked for a callback from the Dr. and it took one full week for them to respond. I am now looking for another Dr. It's a shame, because Dr. Crandall seemed like a really good Dr. but the service from the staff is terrible.
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1.0 of 5
September 4th, 2014
Left me without necessary medication for weeks pending urinalysis results
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
Mismanaged urine samples so they were inaccurate; said I didn't take pills. Rude and callous.
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2.0 of 5
May 30th, 2017
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5.0 of 5
July 1st, 2016
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Bedside Manner
Spends Time with Patients
Appropriate Follow-up
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3.0 of 5
May 2nd, 2016
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5.0 of 5
January 19th, 2016
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5.0 of 5
November 19th, 2015
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1.0 of 5
May 4th, 2015
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5.0 of 5
February 25th, 2015
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2.0 of 5
December 12th, 2014
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