Dr. Laura Crandall DO Patient Reviews

  • Internal Medicine Belleville, IL

Overall Rating

3.4
  • 18 patient ratings
  • 4 comments

Last 12 months:

4.0 (+ 0.6)

4 Patient Reviews

  • Highly Satisfied
    44%
  • Satisfied
    11%
  • Neutral
    11%
  • Dissatisfied
    11%
  • Highly Dissatisfied
    22%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 6.7 minutes

Showing 1 - 4 reviews

4.0 of 5
July 18th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Crandall is the ultimate professional always willing to spend time with you and really hearing what you have to say. Diagnosing and treating as she should. The staff is a bit unorganized and too long of phone recordings.
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4.0 of 5
July 18th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr Crandall is the ultimate professional always willing to spend time with you and really hearing what you have to say. Diagnosing and treating as she should. The staff is a bit unorganized and too long of phone recordings.
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1.0 of 5
February 5th, 2016
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
First of all, this is NOT a picture of Dr. Crandall. I have had 2 appointments with her, and although she seems to be fine, her staff is totally incompetent. They say to allow 48 hrs for a prescription refill, but it may take a week or longer before they call it into the pharmacy. I called once and asked for a callback from the Dr. and it took one full week for them to respond. I am now looking for another Dr. It's a shame, because Dr. Crandall seemed like a really good Dr. but the service from the staff is terrible.
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1.0 of 5
September 4th, 2014
Left me without necessary medication for weeks pending urinalysis results
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Mismanaged urine samples so they were inaccurate; said I didn't take pills. Rude and callous.
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