Dr. Laura Norris MD Patient Reviews

  • Family Medicine Cambridge, VT

Overall Rating

4.3
  • 12 patient ratings
  • 2 comments

Last 12 months:

4.7 (+ 0.4)

2 Patient Reviews

  • Highly Satisfied
    75%
  • Satisfied
    0%
  • Neutral
    8%
  • Dissatisfied
    17%
  • Highly Dissatisfied
    0%
  • Wait Time 20.3 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 2 reviews

2.0 of 5
May 31st, 2013
Office staff is rude and unprofessional
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The doctors here are just fine. My complaint is about the office staff, who LOST my medical records a year ago. I now have no record of any immunizations or medical history. They started a new record for me, which I asked to have transferred to my new doctor. They then LOST my request to transfer the records. When I was asking them what they could do to fix this situation, they hung up on me. Furious. But there is "nothing they can do".
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5.0 of 5
May 3rd, 2012
A caring professional
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I recently had my physical with Dr Norris. This is a busy office but, she shut the door and have me all the time I needed, she answered all my questions with respect and consideration for my ability to understand. I have always considered her to be good, but her bedside manner and comfort is incredible.
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