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Dr. Laurie Diem Is this you?

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10 Ratings • 3 Comments

4.1
  • 7
  • 0
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  • 2
  • 1

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
22.2 min

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Showing 10 of 10 Ratings

Poor customer service

Posted on August 4th, 2015

I called to get some info in regards to the affiliation of the hospital. I was told to call back at 2:00pm (it was 12:00) because they were on a 2hr lunch! if they are that uneducated about who they are affiliated with (which is a simple question) then I can only imagine how bad they run the office. stay away there is better medical groups out there!!

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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I love Dr Diem!!!!!!

Posted on July 19th, 2012

I want to share my experience for this Dr. she's really nice,calm,patience and very understanding. I had worked so many Doctors but she's the best one...

Wait time
15.0 minutes
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Two Stars

Posted on September 7th, 2011

I cannot comment on the doctor herself because i haven't met her yet but I can definitely say that the office staff did not create a good impression of the office. I called for an appointment for the very first time and I also wanted to make sure they have a flu shot available for my child when I took him for the annual check up. The office staff kept on lying about whether they had the shots or not. First they said they did not , then they said they were not sure, then they said they might. During the entire phone call the only thing they wanted to know is what kind of insurance I had. And the shot availability depended on that. If they got good money for my visit they would say they had the shot and vice versa. Probably most offices do that but they made it look so obvious. So finally after knowing what insurance I had they told me they had the flu shot! On their recorded message (when you are on hold) they say that our health is of utmost importance to us, but it did not feel like that at all. It is very disheartening to get this kind of treatment from a pediatrician's office when you are trying to find a nice doctor for your kid.

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Five Stars

Posted on August 13th, 2015

Five Stars

Posted on April 17th, 2015

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Two Stars

Posted on August 29th, 2014

Five Stars

Posted on January 31st, 2012

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on September 9th, 2011

Easy Appointment
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Friendly Staff
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Spends Time with Me
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Five Stars

Posted on November 28th, 2010

Wait time
5.0 minutes
Easy Appointment
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Appropriate Follow-up
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Five Stars

Posted on September 1st, 2009

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