Dr. Lawerence Saubermann MD Patient Reviews

  • Gastroenterology Rochester, NY

Overall Rating

  • 3 patient ratings
  • 1 comment

1 Patient Reviews

  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Highly Dissatisfied
  • Wait Time 15 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

2.0 of 5
July 9th, 2015
Incompetent office staff
Wait time
15 minutes
Easy Appointment
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
The doctor is fine - not especially good, but not bad. But the office staff is so frustrating to work with. Not the receptionist - everyone who has answered the phone has been very friendly and helpful. But the nurse who works with him never follows through on what she is supposed to do (getting prior authorizations, prescriptions, answering questions), and you really need to check because sometimes the prescriptions sent are for the wrong amount of medication. I have been trying for weeks to get some medication refilled and I have had to keep nagging the pharmacy to get in touch with the doctor's office because they haven't done what they are supposed to do.
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