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Dr. Lay-Hwa Lou Is this you?
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
16.7 min

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8 Ratings with 1 Comment

5.0 Rating

February 25th, 2014

Hands Down Best PCP EVER!

Words cant begin to describe how much I loveee Dr. Lou as my pcp. I've literally called over dozens of doctors to finally find her based off of the reviews. They weren't wrong. Im so picky with my doctors, I like one to SHOW they care even if they don't, take their time & not rush, actually LISTEN & not just blab off, and one that is quick on getting your things done for you & not lagging. Dr. Lou & her assistant Lilly gets back RIGHT AWAY (literally), Dr. Lou actually speaks to you on the phone no matter how busy she is, she makes sure she sends all the documents over to where they need to go immediately, does not sit on her job, oh & you're never put on hold for more than 10sec in my experience. And believe me i may have been one annoying patient too. You get nothing but the best service and smiles. Today she helped me get the right diagnosis & the proper doctor for treatment. I now drive out 3 hours just to keep her as my doctor after visiting 5 other dr in my new area. Wait time with an appointment is a about half hour at most every time I've gone. I absolutely love her and her staff.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

December 29th, 2016

5.0 Rating

November 12th, 2016

5.0 Rating

April 21st, 2016

5.0 Rating

October 3rd, 2014

5.0 Rating

October 25th, 2011

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

August 17th, 2011

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

1.0 Rating

July 26th, 2010

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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