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I have been a patient for 9 yrs and have always been treated good. I even know some of the staff by name and they always speak to me. Dr. Pollack listens to you and tries to find a solution and will work with you to get the right treatment
The things that are most important patient care, customer service, sympathy, and tact are all things LACKING by the individuals in the office especially Lee Pollack himself. Reading older reviews, it seems as if he has let himself go into complacency and greed. We got there early and had to wait nearly an hour to be seenâ¦.a recurring instance from other reviews His staff is rude and unprofessional, we walk in and greet the front desk clerk with a smile and helloâ¦.and get a âfill this outâ with no eye contact or warmthâ¦.but that isnât a huge surprise because itâs clear he prefers money in his pocket and will hire whoever will take the pay and throw on some scrubs. Walking into the office of this âprivate practiceâ you are immediately met with an inordinate amount of signage, most of it pertaining to making sure you pay or you will NOT be seen. Now this isnât an unheard of idea, especially with private practices, but the signage was obnoxious. Moreover, this place was dirty/dusty and sloppily put together (which is the complete opposite you see in normal private practices that require $$$$). The furniture in the waiting room and patient rooms were mismatched, old, and dirty, the walls were filthy, the floors needed to be swept AND moppedâ¦the whole experience left you feeling uncomfortable. Turns out we were waiting for results that had been sitting in his office for several weeks. Now I understand that you wait for an appointment, but when the results are potentially positive for a neurological disorder, you communicate sooner. When I asked about the time delay, he blamed the labs for not sending results in a timely fashion, but he did not comment on when our results came in. The onus was on him to call us and say âhey I canât see you in a decent time, but I suggest you try to go in and see someone elseâ¦.or let me squeeze you in at the end of my day so you have all the information you need.â He did not give us the respect or consideration. That shows that he is lazy/ doesnât care about his patients by the fact he let these results sit for so long. He just cares about his bottom dollar. At the consult, he haphazardly explained lab results to us and when I asked more poignant questions about follow-up tests, his experiences with the results, and other things, he began stammering over his words, sweating, and once he realized that he was talking to someone that knew about the subject (and that he was not appropriately answering the questions) began to exclaim he was uncomfortable with my presence there and tried to withdraw from the consult. This was not my consult or HIS consultâ¦.he made the time about him (forgetting he took an oath to help people, even if he was uncomfortable with my questions and concern). When a clinician answers a question without thinking or consulting with his constituents (or telling you he will) is a bad sign that they are narcissistic and believe they can tell you whatever they wantâ¦â¦ He suggested we do some research and decide which treatment to startâ¦â¦WHOA WHOA WHOAâ¦..that is something YOU are supposed to do?!?! He had no treatment plan in place. He spoke about medicines off the top of his head, mis-pronounced some of them, and mis-represented what some of them do; clearly another indication of his lack of preparedness and consideration! Beware of this guy.
11 years of treatment and exploration of an incurable disease. Easily the most brilliant Doctor I have seen my entire life as a medical guineapig and professional patient.
My confidence in Dr. Pollack as a neurologist is very high. The wait time is long, but that is because his patients are willing to wait for a doctor they have confidence in.
Horrible experience. Waited 3 1/2 hours with no apology or reason given for delay.
He is one of the best doctors ever, that I have ever had the privilege of knowing. His bedside manner is great and he is very though in testing and will take the time it takes to make sure he is on the same page as you are and he will also make sure you understand what he it talking about, so that you understand it. I would not have it any other way!! All I can say is he is one of the best I have ever have worked with.
Dr. Pollack is extremely educated in the field of Neurology and it's related illness. I've never been to a Dr. who has such a high level of care. . He takes the necessary time with examinations, care and treatments. Thank you Dr. Pollack !
I was a patient of Dr. Pollack's for 6 years and loved him at the time. I did have long waits but I didn't mind he always treated me like I was the only patient. I was hospitized over 5 times in the time I was his patient to abort migraines and by the time I sought help from another Dr. I was hooked on klonopin and ambium. I really think he was trying to help but wasn't sure when to send me to another Dr. I finally went to The Headache clinic in The Medical Center and now have some control over my migraines with the help of a medication by the name of Topomax. I really liked him but I think her over-prescribed medication to me. His staff always worked with me to get in when I needed to see him so I have no complaints about them.
Finally a doctor who is passionate about finding a diagnosis I. No guessing. He is extremely accurate and careful in his work
Dr. Pollack was very rude and condescending. He rolled his eyes at me and stated, " We don't do that kind of care". I do not advise anyone to make an appt. with him. We had to wait 2 hrs. to even see him.
Long wait time. Staff makes you feel like a number and not a person.
I saw Dr. Pollack after already being dismissed by 2 other neurologists. Instead of telling me there was nothing he could do for me as if I were lying/faking about all of my symptoms, Dr. Pollack sent me for several different tests over a several months period of time. I felt relieved to have a doctor finally listen. Not to mention, he has a sincere bedside manner. He took his time to go over everything and rule out all of the diseases that mine mimics, even though he told me he felt my genetic testing for Charcot Marie Tooth disease would come back positive. Sure enough he was right! In addition to CMT he was able to find out that I also have small fiber neuropathy. I already knew I suffered from migraines as well. As far as his staff, they have been friendly, but they aren't very competent. They once told me I wasn't scheduled for an appointment which I had written down and I always double check to make sure it is correct. I have seen them tell another patient the same thing. Also, because of my condition I have applied for disability. Social Security has sent a request for my records 5 times and has yet to receive them. I called Dr. Pollacks office and was told they never received any request for my records. They tried saying they never received my test results for my CMT genetic testing too. I had to get those myself. I only tolerated the staffs poor work ethics because Dr. Pollack is an amazing doctor. I now live in Virginia and have yet to find a doctor who understands my rare genetic disorder. If Dr. Pollack ever moved even remotely close to me I would be his first patient.
This office has a horrible staff, both the women that you check out with are not helpful at all they just give you a bunch of orders for MRI, labs and the hospital and they don't explain when where and how you are suppose to have these ultra expensive tests. Then when u ask them to explain things to you they get very nasty and rude. The office manager never returns your call, I went to the clinic to make a complaint about one of the office staff and she never came to the front to talk to me. When I got my MRI done it was with Spring Diagnostic I had told Dr Pollack that they were not in my network but he still insisted that I get it done there. I later found out that Spring Imaging gives Dr Pollack a cut for every MRI that they do for him and now I an stuck with an out of network bill and I talked to Dr Pollack about this and he had the nerve to tell me that he couldn't do anything about it he said contact my insurance. The wait times were horrible I always had to wait at least 3 hours. Horrible experience I have transfered my medical records to another neurologist. Save yourself the agony don't go to Dr Pollack
Amazing physician and human being; brilliant clinician with compassion beyond measure. Yes, you will wait a long time at your appointment; and, Dr. Pollack will be just as relaxed, detailed, thourough and perfectly unrushed as if you are the only patient he is seeing that day! I've never had a 15min appointment - minimum of 30 minutes and he usually spends up to an hour with me - and has consistently for over 10 years. Oh, did I mention the hugs?
Horrible staff. I heard them making fun of a patient. Another patient they accused of not being there on the right day and she played the voicemail to them where they called to remind her of the appt and time - front desk still said she was lying. I told them their behavior was offensive and they made some comment about the mental health of most of thief patients which was even more offensive. To top it off I was there for a test on my foot--she attached the instrument to my shoulder...I asked why and she said nerve test. I had to tell her WRONG body part!! Painful test--wrong body part!!! Horrible overall experience.
My appointment was on a tuesday which I was supposed to have a procedure which the doctor asked me to order super expensive prescriptions, then calls to cancel then over books making me wait 3 hours then to spend 3 minutes with me face to face and charge 50 dollar co pay, not counting the expensive medicine you cannot return then once he sees me the fact that he was so over booked he was being extremely short and snippy no way to treat a patient your in business because of the patient!!!!!!!!!! Horrible will never return!!!!! Plus not only does he order MRI's from a prfered friend that probably gives him a cut he did not want me to go somewhere wher im in network and not be stuck with a huge bill, that he doesnt care!
Dr. Pollack is a dying breed of dr that you'd be hard pressed to find these days! He was fantastic!! Kind, caring, EXTREMELY thorough, empathetic and HUMAN!! Not a hint of air about him. I found, & continue to find, all his staff very courteous, prompt & professional. I drove almost 80 miles to see him & it was well worth the drive!! I can't say enough positive remarks about him!
It is hard to rank a doctor you don't see. Third visit and minimum wait is one hour and 10 minutes. Tired of waiting and left after a hour and a half...there are other doctors out there who respect time. Pleasant office staff and helpful. We will not return.
I have been seeing Dr. Pollack for 8 years. He spends time with every patient so yes, you may have to wait. I would much rather wait for the quality of a great doctor then rushed through an appointment! He has great bedside manor. I have had brain surgery and now have chronic migraines. Dr. Pollack has done everything in his power to ease my pain! My son now suffers from migraines as well and is his patient too. New patients need to understand that the wait is from him spending as much time with other patients as he will you. I cannot say enough great things about Dr. Pollack!!! The comments about the rude staff - I only know of one and she doesn't work for him directly. There are three doctors in his office. It is his office but she works for another doctor. The rest of the staff is wonderful in my opinion.
Dr. Pollack is very complete. Spends all the time with you that you need. Never rushes you. Extremely intelligent. Not afraid to refer you to a specialist.
Dr. Pollack is a great doctor and has helped me over the past 12 years to live a good life with my cronic pain. The only problem that I have and everyone seems to have the same issue is the promptness for appointments. I have had occasion to wait for 3 hours past my appointment time to see him. This is unusual but it always is 1/2 to 3/4 hr. late.
Dr Pollack is a very caring and throrough doctor. He takes the time to listen, diagnose the problem, and then handles it quickly and precisely. He shows empathy at all times, and has an enormous ability to understand and treat the problems. I trust him implicitly. I feel safe with him. My husband is also a patient of his
Dr. Pollack is extremely thorough, knowledgeable, and professional. I don't mind waiting because I know that he will spend as much time with me as needed during my appointment.
I cannot believe one word of these negative comments. I have been a patient for 20 years and he has been the only doctor to make my life bearable with my severe migraine and back issues. He is extremely thorough every single time I see him. I have moved from Houston and still see him( 9 hour trip). He is an incredible outstanding doctor that has always found a solution for me in difficult times. I refuse to change doctors. In fact I have recommended him to my neighbors and they traveled to see him and were very impressed!
Office staff needs to be terminated. I don't understand why doctors keep personnel that are horribly uneducated and rude. This is a reflection on them as a physician. Long wait times and rude behavior. This physician will not be in practice much longer.
The office staff is rude. I had a terrible time getting prescriptions refilled. He never even read anything in my chart or acted as though he sent me for tests. He would tell me one thing and set an appt. for another month. He would tell me something totally different every time. When I tried to tell him what he said last month, he yelled at me and said "I am the Doctor, so don't tell me how to doctor." I was stunned and started crying. He then told me I needed a psychiatrst. If I never see this man again, it will be too soon. What a jerk!
I have had the pleasure of being a patient for 10 years and not once have I ever experienced anything that has been written about the doctor or staff. I have had nothing but the best of care from the office staff and doctor. It saddens me that some people have to make such horrible comments about any person in general. Sometimes we must understand that what we get in life is probably what we are giving back. My compliments to the doctor and staff for a job well done.
My experience with this office has been great. Caring doctors & great staff personnel. Always work me in for appointment if there is an emergency.
I HAVE BEEN A LONG TIME PATIENT OF DR.POLLACK,AND I HAVE COME TO LEARN THAT IT IS NOT THE OFFICE STAFF OR THE DOCTORS WHO MAKE THAT OFFICE A NIGHTMARE IT IS THE LAZY OFFICE MANAGER! SHE IS A HORRIBLE WITCH WHO DOES NOTHING TO HELP US PATIENTS. DR.POLLACK DOES HAVE A LONG WAIT TIME THAT CAN SOMETIMES TAKE UP TO TWO HOURS BUT HE IS WELL WORTH IT. HE HAS MANAGED MY CARE FOR OVER EIGHT AND A HALF YEARS NOW AND I'M COMPLETLY SATISFIED WITH HIM. THE WAY THE OFFICE IS RAN ON THE OTHER HAND IS A COMPLETE DISASTER! WHEN THERE IS A TEST THAT DR.POLLACK HAS ORDERED FOR ME TO GET DONE I FIND IT VERY DIFFICULT TO FIND OUT WHEN OR WHERE IT WILL BE DONE. I GET NOTHING BUT VOICEMAILS WITH NO RETURN CALL. ONE OF THE LADIES THERE WHO STARTED SHORTLY AFTER I BECAME A PATIENT THERE IS VERY UNPROFESSIONAL AND RUDE SHE MAKES ME FEEL AS IF I'M NOT WANTED THERE AND TREATS ME LIKE IF I AM NOT EVEN A HUMAN BEING. I HAVE HEARD HER CURSE AND SAY NASTY, RUDE AND VERY HATEFUL THINGS ABOUT OTHER PATIENTS, SO I CAN ONLY IMAGINE WHAT COMMENTS SHE HAS MADE ABOUT ME. I FEEL VERY SAD THAT DR.POLLACK KNOWS THESE THINGS THAT GO ON IN HIS OFFICE BUT CHOOSES TO DO NOTHING ABOUT IT. IN THE LAST FEW MONTHS I HAVE SEEN GREAT IMPROVEMENT WITH HIS STAFF AS FAR AS REFILLS, TEST RESULTS, AND GETTING MY QUESTIONS AND CONCERNS REGARDING MY HEALTH CONDITION ANSWERED PROMPTLY AND THOROUGHLY. I WAS IN THIS MONTH FOR MY REGULAR FOLLOW UP AND WAS VERY PLEASED WITH THE TWO YOUNG LADIES AT THE FRONT DESK. THEY ARE NEW TO THE STAFF BUT YOU WOULD NEVER KNOW BY WATCHING THEM THEY CARRY THEMSELVES VERY WELL, THEY WERE ALWAYS SMILING GOT ME CHECKED IN QUICKLY AND MADE ME AWARE THAT DR.POLLACK WAS RUNNING BEHIND. WHEN ONE THE YOUNG LADIES HAD TOOK ME TO MY ROOM SHE STAYED AND HAD A SHORT BUT PLEASANT CONVERSATION WITH ME AND EVEN CAME TO CHECK ON ME A COUPLE OF TIMES TO ASSURE ME THAT I WAS NOT FOREGOTTEN ABOUT AND IT WOULDN'T BE LONG BEFORE THE DOCTOR WOULD BE WITH ME. SHE EVEN BROUGHT ME A CUP OF WATER AND SOME CRACKERS. IN ALL THE YEARS I HAVE BEEN A PATIENT THERE THAT WAS THE FIRST TIME THAT SOMEONE ACTUALLY MADE ME FELL WELCOMED...OF COURSE THAT IS NO THANKS TO HIS OFFICE MANAGER! IF IT WERE UP TO HER I WOULD HAVE BEEN LEFT THERE TO DIE!! I FEEL THAT DR.POLLACK, HIS STAFF AND HIS BUSINESS IN GENERAL WOULD BE BETTER OFF WITHOUT THE WITCH AND THE SOONER HE REALIZES THIS THE BETTER! NOT JUST FOR HIM BUT FOR US HIS PATIENTS, WE ARE THE ONES THAT TRUELY MATTER EVEN THOUGH THAT IS CLEARLY NOT UNDERSTOOD BY HIM.
On first visit, refused to look at my MRI and blood work without paying $500 and doesn't file with insurance company. Then staff was consistently making accusations about medicine taken. Don't ever defend yourself because after that they play passive aggressive games with you. Falsify your chart and lie tell Dr pollack to cover theirselves. He doesn't do ANYTHING!! He takes their word Make it hard to get refills taken care of or calling in the wrong amount. That was the final straw when office manager took up for the staff and told me how the conversation went with her staff and she was not even there when I had issues with the staff!!! Come to find out office manager slanders Dr. Pollack patients to care providers! Be cautious!
Great Doctor, he spends quality time with you. Sometimes there is a wait, but it is well worth it. When he makes a referal for other procedures by other Doctors, they are the best. Would not trade him for the world.
I totally disagree with the previous reviews of Dr Pollack. I have been a long time patient of Dr Pollack and have never been treated poorly. He is VERY thorough and takes his time with each and every patient. His staff is very nice and treat me with respect. I do not like to wait either, but I would rather wait 2 hours and know that Im going to be seen and not rushed. Some docs I have been to see, im in and out of their office in 30 min and have no idea what happened!. I have a neruological disease with no cure, and Dr Pollack has always made me feel comfortable. I dont think the previous reviews have really come to KNOW Dr Pollack to judge him so harshly.
I was over charged by $229 at the office. I tried to ask for a payment plan and was told all I could do was write a post dated check. After I paid I was happy to be brought to my room within 5 minutes. However, once in the room I had to wait an hour and 15 minutes for him to come in! I went out and asked how long it would take, and was rudely told twice to go back in my room and he will get to me when he gets to me. Dr. Pollack prescribed a MRI for me and told me to schedule my follow up for over a month after it. I was having one of my brain for headaches! After also being prescribed PT and going and being told by the PT place I've been 3x for my knee and that I highly recommend, they advised me to see a different doctor who knew what he was talking about. When I called Dr. Pollack's office for my MRI results they said they wouldn't have them till the end of the month! (I called on the 9th.) I called the MRI place who said he reads them himself so I do not know why it would take 3 weeks to do this. I finally got my MRI from the MRI place NOT DR. Pollack and am having to schedule an appointment with another dr.
Would not reccomend this physician, waited over 2 hours for appointment and no one said why or apologized.Office staff unprofessional and cannot answer the simplest questions. Dr. himself seemed bored and was not very thorough, terrible bed side manner and obviously had not read the 10 pages of paperwork that I filled out. Took a long time for any results, was first told a wait of 4 days, then 7 then... looking for new doctor to say the least.
If you need a VERY PROFESSIONAL Top Notch Neurologist, Dr. Lee Pollack is THE Doctor to have! After 15 surgeries by other physicians in another state & pain management issues, he has single handedly taken care of ALL my pain management & many other health problems & given me back my quality of life! You may have to wait longer than you would want to see him specifically, but that is because he is thorough and takes time to listen and take care of his patients!!He also does his own testing and diagnostic evaluations which take time and precision.I would surely wait hours if needed to see a quality caring doctor, wouldn't you? The office staff is professional & efficient, but not always overly friendly, but they do their jobs well. The other Doctors and Physician Assistants in his practice have a shorter waiting time for follow-up & recurring care. I HIGHLY RECOMMEND Dr. Pollack for Pain Management and difficult neurological issues that need detailed care!!
I just saw Dr. Blas, who is in the same office as Dr. Pollack, for the first time. I found his staff to be friendly and professional. The intern who was there this week and his assistant who schedules procedures could not have been nicer. The wait time was only about 10 minutes. Dr. Blas is top-notch, takes his time, and listens! The manner in which he interacts with his staff, left a good impression too. He has my highest recommendation!
Office Staff is rude, incompetent, liars. Doctor is aware of the problem but does nothing to cure it. Prescribe's Med's to which causes other problems and gets MAD at your PCP for taking you off of them. Never consults with you or your PCP...relays thru his Rude staff. Wait time to see him once there is well over two hours...office staff seems all they care about is your money...not you the patient....Trained by him.
Smart Dr. Office staff had problems, but now are good as well. Provides pain patients with compassionate care.
If you like being abused by office staff, waiting for 2 hours to see the doctor, accused of not taking your meds as prescribed, not getting messages from the doctor from the staff, waiting 3 to 4 days for a perscription refill...then I would highly recommend Dr Pollack. He is a good doctor but his staff is abusive and lazy. I told him that these issues were occuring for year and nothing was ever done to correct the problems.