24 Patient Reviews
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
- Wait Time 48.3 minutes
Showing 1 - 12 reviews
Heidi you need to stop this unproductive demeanor. Again your a mental health professional. You have posted 3 complaints on same issue.
Hello Heidi Please note that you signed an agreement to waive you your privacy rights by virtue of posting this information on line. If I remember correctly your are mental health professional who came seeking help for genetics test. You explained that your medications were working perfectly and therefore there was no need to changed your medications. Therefore no change in your prescription was given. I was quite surprise because not only you are a professional counselor and was happy with your treatment but you wanted me to do an unnecessary test. However I can see from this posting the reason as to your anger. Your intentions were not very professional either and your actions to see another professional is using health insurance for some personal gain. You should know better as health professional we cannot order unnecessary test. I hope this is not what you do in your practice. I have left out your last name from this website to protect your practice this is more than you have done for me.
Yes I remember you. I like to remind you that you signed a waiver to disclose your medical records in this same site as result of your self disclosure in order to defend myself from your allegations. From the outset you arrived insulting my staff and even patients had to request to contain your manners. WE have a policy of not taking impolite patients however given the fact that you had a mental illness i overlooked your behavior in the waiting area. The process of all new patients is 90 minutes to two hours and that information is listed in the website. Most of that time you spend completing questionnaires and state of the art diagnostic testing to give you an answer to your condition. Prior to entering the office yi explained that i had answer a call from a hospital. All interviews and waiting areas in our office are recorded and if you wish i can also upload the file for everyone to see. WE video tape as part of security and all patients are informed when they arrived with big signs. Videos are HIPPA protected and secure. However my diagnosis of very unstable mod disorder offended you and this happens quite often. You also was told that you had to stop smoking marijuana because it interfered with your medications. I hope you had help by now I believe your family and job was at risk.
Thank you so much. I am glad you got your life back
Hello Denise I see you still having issues with your insurance. I hope you found a physician that takes your insurance. Again you signed a waiver to defend myself and disclose your records when you saw me. In regards to the $50, we dont keep money that belong to patients. The 50 dollars is part of an initial assessment that gets applied to your copay. If your copay is zero and the medically necessary testing is paid by insurance you get your money back. In regards to your medications we have philosophy of asking patients if they are happy with their medications. We do not want to reinvent the treatment if it took many years to fix you. The purpose of the genetics test is determine compatibility with your genes and medications. You mentioned that at times they appear not to work. So pharmacogenetics would of been valuable to optimize your condition. But reviewing your records you had multiple therapist and multiple psychiatrist not able to keep a stable one. So they probably never got here that fine detail. What my staff and it did learn that you arrived very demanding and not wanting to complete all phases of the evaluation. So perhaps the medications were not helping you after all. I hope your new psychiatrist is able to help you better Please call our accounting office. However I do believe the insurance did not pay your evaluation and you owed a balance. Is that why you did not return? By the way, We wrote your balance off.
Thank you. We dont practice concierge medicine. That is one patient gets better treatment because they have better insurance. We treat all patients with the same quality care. I am glad you got the help you deserve.
Thank you for the comment. Many cases that come through my door have failed treatment in other offices. Many are challenging and the expectation are high. I am glad i was able to help you.
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