Dr. Lilly Bontrager MD Patient Reviews

  • Family Medicine Kendallville, IN

Overall Rating

4.3
  • 18 patient ratings
  • 4 comments

Last 12 months:

5.0 (+ 0.7)

4 Patient Reviews

  • Highly Satisfied
    72%
  • Satisfied
    6%
  • Neutral
    6%
  • Dissatisfied
    11%
  • Highly Dissatisfied
    6%
  • Wait Time 30.6 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 4 reviews

5.0 of 5
November 18th, 2016
Wait time
25 minutes
i think she is a great doctor my whole family loves her she is thorough doesnt get in a hurry to rush you out like a lot of doctors do wouldnt trade her for another doctor ever
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5.0 of 5
January 26th, 2015
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Bontrager spends an ample amount of time with each patient. She gets as much information from the patients before she tries to diagnose the problems. She treats you like a human being and you can truely see she really cares about each and every one of her patients.
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5.0 of 5
May 31st, 2014
Great Doctor
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
We communicate thru MY CHART and with both of our busy schedules it has been a great asset! Dr Lilly Bontrager is very knowledgable and takes the time needed to finding the accurate diagnosis. She also explains things and makes sure you understand the concerns as well as the treatment needed. Highly recommend!
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2.0 of 5
September 11th, 2011
Overbooked
Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have 2 small children which means lots of wellness checkups for vaccines. Out of the 5 visits I've been to Dr. Bontrager's office in the last 11 months, only the first appointment (i.e. the new patient appointment) was on time. The following 4 appointments were well over 30 minutes and in one case over an hour. This last appointment I asked the receptionist how much longer and the appointment before me still hadn't been seen (that appointment was an hour past time). And I always arrive early. Needs to space out appointments better.
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