Overall Review

3.9
  • 7 patient ratings
  • 4 comments

Last 12 months:

4.5 (+ 0.6)

4 Patient Reviews

  • Highly Satisfied
    57%
  • Satisfied
    14%
  • Neutral
    0%
  • Dissatisfied
    14%
  • Highly Dissatisfied
    14%
  • Wait Time 18.3 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 4 reviews

5.0 of 5
February 7th, 2016
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
My friend recommended Dr. Franks many years ago and my sister and I have been going to her since. We wouldn't go anywhere else.
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2.0 of 5
September 12th, 2012
Medicare
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been going to Dr. Franks for many years. I was satisfied. Now I have to change dermatologists because Dr. Frank's secretaries cannot correctly file a Medicare claim. I am now 72 years old. Dr. Franks' office has been filing these claims since I was 65 and this is the first year they haven't been able to do it. They say that they filed the Medicare claim 3 times. I called Medicare twice to find out why I never received a refund or statement from Medicare. Medicare told me they never received a claim from Dr. Franks' office. Now Dr. Franks' office says I have to file the claim myself because they can't do it. They also told me that I shouldn't feel bad because I am not the only Medicare patient having this problem. All my other doctors have no trouble filing the Medicare claim and Dr. Franks' office had no problem before this year. I wonder if Dr. Franks has simply decided to get rid of her Medicare patients and this is her sneaky way of doing it.
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5.0 of 5
October 25th, 2011
One of the best in her field!
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
While I completely trust Dr. Franks with medical related issues, I wouldnt go anywhere else on the planet for cosmetic work on my face. Fees are slightly higher than other doctors in the city but she is worth every penny!
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5.0 of 5
April 1st, 2009
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
She is a very caring and competent doctor. Her work is subtle and educated.
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