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Ratings and Reviews

12 Ratings with 1 Comment

  • Excellent
    8
  • Great
    2
  • Good
    1
  • Poor
    0
  • Bad
    1
  • Excellent
    8
  • Great
    2
  • Good
    1
  • Poor
    0
  • Bad
    1

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
11.4 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

Showing 12 Ratings with 1 Comment

1.0 Rating

January 18th, 2010

Dr. Ketchum's bedside manner

Dr. Ketchum was not comfortable answering questions regarding lab results for my father. When I inquired about specific information and asked him to contextualize that information for me, Dr. Ketchum marginalized my request by not answering me, turning his body away from me and addressing other family members. He was biased in his communication versus objective and stated his bias several times. He did not provide important detailed information despite being asked. He had no lab results for us to review. He spent five minutes with the family. I was appalled by his bedside manner and how patronizing he was. He was arrogant, rude and condescending. His bedside manner was patronizing. He spent less than 5 minutes with the family. His primary objective was to communicate his bias which he reiterated many times. He commandeered the conversation so that his bias would dominate. He was offended when asked questions. He was arrogant and rude. I hope I don't have to interact with him again.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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4.0 Rating

December 3rd, 2016

4.0 Rating

December 3rd, 2016

5.0 Rating

October 12th, 2016

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

3.0 Rating

May 24th, 2016

5.0 Rating

August 18th, 2014

5.0 Rating

June 27th, 2014

5.0 Rating

September 16th, 2013

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

December 14th, 2011

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

November 15th, 2010

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

April 28th, 2010

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

5.0 Rating

March 20th, 2010

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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