Overall Review

3.2
  • 10 patient ratings
  • 5 comments

Last 12 months:

3.0 (-0.2)

5 Patient Reviews

  • Highly Satisfied
    50%
  • Satisfied
    0%
  • Neutral
    10%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    40%
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup
  • Wait Time 20 minutes

Showing 1 - 5 reviews

3.0 of 5
May 4th, 2016
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Quality of service has slipped.
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1.0 of 5
May 13th, 2015
Bad experience
Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
She wasn't ready for my visit., she doesn't even know what tests I did. After I told her about the tests I did, she realized and check my test results. Then told me that everything is normal and I can go. When I want to ask her a question about other than my results, she told me to take another appointment for that! I told her I don't think I will come back then she started to arguing with me and told me that she spend too much time with me! Pardon me but I am not responsible for waiting for you doing your homework late! Long story short, if you don't have to see her give a change to another doctor... Because she doesn't even show any sign of that she was sorry for what she did or doesn't seem she will change her behavior at all! Good luck.
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1.0 of 5
February 26th, 2015
Patient ignored
Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I originally was going to see her because I needed a pcp, then I was in an mva and developed several health complications after. As a doctor she is completely rude and incompetent, especially since she never bothered to read my patient background for baseline information.. As for the medical complications I developed, she deferred all treatment to my other specialists then berated ME for not personally keeping her in the loop, even though she gets CC'd on all treatments, procedures and hospital visits; she even rolled her eyes and snickered when I told her about an alternative treatment I decided to do to improve and relieve some pain I was having. As for wait time, even if I book the first appointment time of the ONE DAY SHE'S ONLY IN THE OFFICE, she is always 45 min. to an hour behind... Then she rushes in and tells me she can't be expected to get and document everything in 15 min - last I checked, if she was on time, I might actually have a full appointment! Over all her bedside manner is cold, she doesn't pay attention to patient needs or concerns and makes you feel like a burden on her time.
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5.0 of 5
December 30th, 2014
Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been a patient of Dr. Luzi for several years and have been extremely happy with the services provided by her and the entire staff. She takes the time personally during every visit to listen and answer all my questions. I always feel that Dr. Luzi and her team care about my well being and are very thorough in ordering tests to determine the causes of and diagnose any issues I may be having. I highly recommend her and the staff.
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5.0 of 5
July 16th, 2013
Excellent practitioner!!
Wait time
5 minutes
Easy Appointment
Promptness
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have only been associated with Dr. Luzi for a brief period of time and I am very impressed. She is an excellent practitioner. I was very surprised that she performs many of the routine tasks that are normally delegated to MA's, LPN's, etc. She is respectful of personal preferences and choices concerning screenings and tests. She does not bully, strong-arm or attempt to change one's mind when there is a refusal pertaining to a recommendation. She very much respects self-determination. I must also comment about the NP, Sharon Tasner. She is a lovely woman. Very polished and professional. She has a delightful sense of humor! She is an asset to Highgate Medical. The office staff and medical support staff are polite and courteous. I appreciate being addressed by my title and surname. I have only one regret.......I wish I'd found this group sooner!! They are top notch!!
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