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I totally understand every review I have read, regarding Dr. Ruiz. The frustrations You have. We all understand Lyme, the frustration, pain, suffering and burden itBrings our families... When we first hear the word Lyme we have no clue the battle we have ahead of us. With all the research my wife and I have done I can tell you by readingThe complaints, you have no or understanding, what any Dr. has gone through to help you Diagnose Lyme and start you on a treatment plan. Once you have seen Dr. Luiz she isMost likely the first Md. that did not say you have psychological problems. She starts with An immediate lengthy question and answer period of time. She explains what will need to be done, what testing she will order, the test that will be done for confections, and where to have the lab work completed. She orders many different tests to be done by specific labs.Yes this cost money did you ask yourself how much you spent on the many Doctors you Were seen by and received no answers. Quit whining, you have been diagnosed, you areSet on a path of treatment, with many pitfalls ahead of you. Please dont even tell me or Anyone who has finally found a Dr. that dares to practice in the disease of Lyme. Oh I Had to wait 45 minutes for an appointment, wow I bet you do not complain when youHave to wait in line for an ice cream. She did not return my call. No she did not. She may have been caring for a patient with tremendous herxing simplex in great pain. If you have not please read any article on the attorney general of Connecticut, now Know as Senator Blumenthal, whom without his courage our Lyme sick loved ones would Have no chance for recovery.The doctors that are treating Lyme are doing so with the danger of the CDC breathing Down on their practice over watching every step they make, to watch the protocols they Are following. If you understand Lyme in any way at all you must realize we could use Another 200,000 more Lyme specialists. The next time you attack someone be sure you know the facts, yes you will wait, No they do not return calls as soon as possible, but if you have been lucky enough toHave an appointment with a Lyme specialist that does the right testing, and prescribes A treatment plan, consider yourself lucky. You have one brave lady fighting a very nasty disease, and is only one person. I would Recommend to Dr. Luiz that a Nurse Practitioner would be a big help to her and the clients.
I was helped with Chronic Lyme by Dr Ruiz. However, her office staff seems incompetent. Each and every one of my visits has had a problem. I arrived for my first visit and they did not have my appointment in their records. They still do not have billing errors corrected after six visits and numberous inquiries. I am still missing test results after almost a year. They seldom respond to calls or emails. They can't seem to get their files or appointments correct. Most visits have a wait time of over an hour. Again, I do feel that my lyme syptoms were improved by the doctor's treatments.
I waited 6 months for an appointment, then they made me spend $200 dollars for an unnecessary computer test. then they were suppose to get back to me with my results. They never contacted me, everytime I called the secretary was abrupt, and rude, and they always had a different excuse why they did not contact me. Then they told me I owed them money, when they had told me they accepted my insurance.
the doctor made me wait 6 months for an appointment. the office told me they took my insurance, but made me pay $200 for an unnecessary computer test. They were suppose to get back in touch with my results, they never called back. Everytime I called the secretary was rude and unprofessional. I dont think they know what they were doing, they always had some excuse, then they told me I owed them money, and that they did not take my insurance.
Dr. Ruiz and her staff have always gone out of their way to help me and my family during this hard time. The office staff was great and I got answers to every question I had. Thanks to this MD my family is now doing great. She cares when no other MD would even listen to my plea for help.
Knowledgeable Doctor however she did an unnecesery painful EMS test, that only proved the obvious (I had a serious neurological problem), which put me through a lot pain and certainly charged a fortune from my insurance company. Traumatized by dealing with this office staff, who cancelled my appointment without the courtesy of a phone call or explanation. I travelled 2 h in vain o find out that my apointment has been given to someone else and my test results had been lost..... no comments... fired!
The most unprofessional doctor and staff I've ever encountered. They are confrontational, have issues when it comes to scheduling follow up appointments because they can't figure out how to use the computer. There is no answering service and the phone is rarely answered. Dr Ruiz does not explain what you should expect during treatment nor does she explain test results or even give the impression that she's reviewed them before the time of your appointment when you're sitting in front of her. This has been my absolute worst encounter with a doctor
For some reason, Dr. Ruiz's office is getting a bad rap. She has been instrumental in treating our Lyme Disease. Her office staff couldn't be more personable and friendly. They bend over backwards for the patients (Thanks Donna and Robin!).Yes, we've had to wait 15 - 30 minutes in the waiting room, but anyone who goes to a doctor's office expecting no wait is being unrealistic.
Dr. Ruiz has a very busy practice, so it does take a while to get an appointment with her. However, it is well worth the wait as she is very thorough and determined to get the correct diagnosis and treatment for you.
This is the most through Neurologist I have ever been to. Yes you have to wait to get in, but the wait is worth it. She did a series of test and diagnosed my problem. Without her I probably would be on treatment for MS and in a wheel chair now. It turned out to be Lyme Disease causing all my problems. I have been in treatment for over a year now, walking without any help and feeling better than I have in years. Thank you Dr Ruiz for saving my life.
Dr. Ruiz misdiagnosed, mistreated, and is now ignoring the pleas of our family for more help. She has her own agenda and does not care about the well being of her patients unless it happens to be convenient for her.
Dr. Ruiz is a very caring, knowledgeable physician with an EXTREMELY busy practice. She does have excellent experience and training in neurological Lyme disease -- and has been able to help me and several people that I know, when other doctors had no idea what was going on. (Of course the Infectious Disease doctor told another patient she didn't have Lyme -- the IDSA is clueless about Lyme, particularly the strains with neuro involvement!)
i called to get appointment for my mother..secretary was extremely rude and wanted to know first what insurance we carry... then she insulted me and continued to make innapropriate comments "you obviously have no clue why you are calling here" when all I wanted is to have my mother seen asap and wanted to know what would be the first available time slot... then she told me that my mother needs to be "stabilized by her primary doctor" and can bee seen by this office in 3 months!outrageous!I will look for other neurologist in the area or will travel to Boston/Worcester if we have to.
I recently went in for a visit and was very disappointed with what I saw. The whole office has changed and not for the better. What happened to the secretary that I have always enjoyed seeing? She was the most friendly,efficient and knowledgable secretary that I have ever dealt with in all of the doctor offices that I visit. Since she is no longer there the office is in complete disarray. It's like walking into chaos. There is all new staff and noone knows what to do. And what happened to the nurse practitioner that I saw a while back, she was great and very thorough, where is she? Even the doctor seems different. She is still helping me but things are definitely different. My wife thinks maybe she is planning on closing her practice and that's why there are so many changes. Does anyone know if that is true?
I have been trying for 3 weeks to call the doctor. nobody ever picks up the phone...when I saw the doctor, she has "diagnosed " me with lyme disease... she has introduced herself as a "lyme disease specialist". Then I did research and found out she does not have any training in infectious diseases and is basically false advertising at best. Finally, I did see ID specialist and NO I do not have Lyme disease.
it takes a small miracle to get your phonecall answered by her clinic secretary...I needed to see the doctor urgently, because my chronic condition got suddenly worse: I was told that the doctor is BOOKED SOLID for the next 2 months???? she could not find 15 minutes in her schedule to see me and help me???find another doctor
Without appointments I've been granted visits when I've had issues.the office staff was fantastic to me.Dr. Ruiz was able to help me when nobody else could. Which is probably why it's hard to get an appointment with her.