Dr. Mala Thenappan MD Patient Reviews

Overall Review

3.8
  • 15 patient ratings
  • 7 comments

Last 12 months:

5.0 (+ 1.2)

7 Patient Reviews

  • Highly Satisfied
    60%
  • Satisfied
    7%
  • Neutral
    7%
  • Dissatisfied
    7%
  • Highly Dissatisfied
    20%
  • Wait Time 16.7 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 7 reviews

5.0 of 5
September 18th, 2016
Hernia pro
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Dr. Thenappan was extremely kind and took excellent care of me. She answered all of my questions and took plenty of time with me. I highly recommend her.
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5.0 of 5
February 26th, 2014
Extremely satisfied
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have had Dr. Thenappan perform 4 surgeries on me. I would not even think of seeing another surgeon. She is very concerned and very compassionate. Spends as much time as needed to explain the procedure and spends time with follow up. She was always willing to answer any questions. My primary MD recommended her initially and I respect any recommendations for MDs that my primary makes. Dr. Thenappan's hospital visits were never rushed. You feel that she really is concerned about you as a person, not just another patient. I'm sorry that some others did not have the same experience with her.
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1.0 of 5
November 24th, 2013
Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Id give this doc a quarter star but it wasnt a option,She may be nice to your face but this doc is rude as rude gets....Good doc maybe so ,but she should remember the people who make it possible for her to do her job.I witnessed first hand how uncompationate she is ,my sister-in-law was in a serious car accident went to hospital and was told by two different docs to take time off work ,but she went in same day to do work ,the following day she was hurting so bad/couldnt move and Doc Thenappans exact words to my sister-in law were i strongly suggest you come into work..A couple months earlier my 6 yr old nephew had a seizure and stopped breathin my brother and sister-in-law took him to childrens where he was treated and Thenappan insisted my sister-in-law once again come in,and because words were exchanged the good doc took 50 cents off her pay took away second week of vacation and has treated my sister-in-law so bad trying to make her quit knowing if she quits she wont get unemployment, and says she does a horrible job even being there as her right hand person for over a year she is playing the game of trying to make her quit instead of firing her...Compassionate to patients sure but treats all staff like crap .
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1.0 of 5
October 8th, 2013
Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
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5.0 of 5
August 13th, 2010
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
This is the most compassionate doctor I have ever seen. She is a very talented doctor. She took care of my husband a few months ago and did a laparoscopic colon surgery and he did very well. She spends as much time as needed to make you feel comfortable and to answer all the questions we had. We would love to clone her to make more doctors like her. Thanks for everything Dr. Thenappan!!
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5.0 of 5
July 29th, 2010
Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
You can't find a more caring and compassionate surgeon. She spends as much time as needed with patients and really takes time to know you as a person.
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2.0 of 5
May 5th, 2009
Non Compassionate
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
I had presented to Dr. Thenappan with a hernia. I brought with me on my first visit, the letter from the Wheaton business office that had granted a discount of 100% due to extreme financial hardship. The office staff were very rude when they read it and brought out the Dr. I was asked in front of the other patients in the waiting room why I had this letter. They were very snippy and said there might be charges from the Dr. I was humiliated in front of all the people. The surgery was scheduled and went fine. At my post surgery check up, I waited as the Dr. was running 20 minutes behind schedule. When she did get to me, she asked how I was feeling, snipped a quarter inch of a stitch that had popped out and spent 20 minutes talking about a wedding she attended with her brother the previous weekend. I was then billed $350 for that appointment. The snipping of the stitch has been coded as a "surgical procedure". Had I known this was the extent of the check up, I would have skipped it. Several months later, the business office checked with me and recommended that I resubmit the discounted services letter to the Dr for consideration. After 3 months of waiting for a response, the Dr. has rejected any discount, despite the recommendation of her employer. There are many surgeons out there. I would highly recommend finding a compassionate surgeon who understands that not everyone is able to bill $350 for one minutes work of work.
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