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Share Your Experience
Have you seen Dr. Malgorzata Kaluza?
March 17th, 2017Checks out possibilities
February 3rd, 2016
The worst customer service I've ever experienced. This practice has the worst management. When things go wrong and they make a mistake, rather than focusing on customer service recovery, they focus only on how to make themselves look right. The communication is awful. I was told by the practice manager "word by word" that "your expectation of us is irrelevant". We had one visit there and will never go back again. Unbelievable!!!! Never been treated so disrespectful.
November 15th, 2015Love this doctor
Dr. Kaluza is a wonderful doctor. She is was very professional and sincerely cares about her patients. A couple of times I have called her when the office is closed and she always returns my calls and answers any questions I have. My whole family is treated by her and she has been our doctor for the past 10 years. The only time I have gone elsewhere was when I briefly moved out of town. She is more than willing to discuss any questions or concerns you may have and never makes me feel like my worries are silly.
October 6th, 2015
February 22nd, 2012
February 13th, 2012Caring and Listens
December 15th, 2011Very Unprofessional
I have been a long patient of Southlake Family Practice and it has been an extreme disappointment in recent weeks when I was requested to spend my hard earned money for a follow up, which wasn't even a follow up. POOR response and very rude! The PA in office is extremely rude and not knowledgeable. She could have saved me thousands in medical bills from the hospital but decided not to do the follow up she requested and simply said "I can't help you any further." And if you ever have an emergency on the days or times the office is closed, good luck! They don't respond, at least the PA Judy.
November 11th, 2010SHE's AWESOME
October 16th, 2017
October 16th, 2017
October 2nd, 2017
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