35 Patient Reviews
- Easy Appointments
- Friendly Staff
- Fair and Accurate Diagnosis
- Bedside Manner
- Spends Time With Patients
- Appropriate Followup
- Wait Time 15.3 minutes
Showing 1 - 12 reviews
I am sorry you've had a frustrating experience with us. I hope you will come back again and give us a chance to improve. Unfortunately, we request records multiple times for many patients, and still don't receive them from other doctor's offices. I routinely tell my patients to hand carry records if you want to ensure that they are available at the time of your appointment. We are strict about our no-show policies because many of our patients wait for weeks to be seen, and we want to give them an option of being seen sooner if someone cancels. If you don't take a moment to cancel your appointment, someone else who is ill and waiting may miss on an opportunity to be seen. This policy is standard in most physician practices. Again, our apologies for your poor experience with us. I am always happy to discuss any concerns you may have, and improve anything I can for you. Our practice manager is also always available. Best Regards, Dr. R
Thank you very much for your feedback.
Thank you very much for the kind review -- glad things worked out for your dad!
I am sorry you had such a difficult time in setting up your visit! If I may suggest using our patient portal. This is a new, easy and convenient way to access our practice. Appointments may be set up electronically without having to call the office or be stuck on the line. Also, you may use the portal to view your personal information such as lab results. You can use it to communicate any needs you may have to our nurses. Please ask for your personalized ID and password next time you visit. Thank you.
This reviewer is correct -- I didn't know the administrative details because I had only started in this practice 3 weeks prior to this review. It does take some time to learn the layout of a large medical practice. Thank you for leaving a review and the overall positive feedback.
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