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I like Dr. Carter but whoever she has answering the phone and dealing with customers is awful. Rude to clients (or at least me), basically told me I was lying when I tried to tell her that my previous call went unanswered.
Great first visit. She took the time to explain diagnosis and options.
Dr. Carter is patient focused. Great listener. Office is friendly. Lucky to have her.
Most difficult Doctor to get into see! A six (6) weeks wait for an appointment! Receptionist told me today "Computer is down" call back later to schedule an appointment! New patients have to wait 6 weeks is absurd! Careless
I have seen Dr. Carter once as a new patient. She is perhaps the only Dr. that seems to think for herself and outside the box. She took a list of all of my medications and refilled all of them that fell under the umbrella of a family physician. I called once and complained of a sinus infection and all the physicians in my past have ALWAYS made me come in. I am over fifty. I know when I am getting a sinus infection. Dr. Carter's office was accommodating and called in an antibiotic to my pharmacy. I will continue to see her once a year to secure my patient status as "active" She speaks quietly and is quite responsive. My labs were sent to me immediately. You can't get much better.
Nothing against Dr. Carter, though she is not very personal with you. You will not be receiving any emails or other correspondence notifying you of check-up and such. Today I called to make an appointment and was treated like a number. The person on the other end of the line was just plain rude. I'm too old to deal with that crap; goodbye. Dr. Carter, fire your rude telephone lady or what ever she is.
I have never found a doctor as professional and caring. Her staff may sound rude, but remember, she is a talented doctor and her staff cares. I think she is discredited as a woman. As well as the staff. I would choose her over anyone for good health care.
Everytime that I call, I have the same problem with the same person.....it's not Ms. Diane but the other female nurse. She is VERY, VERY rude. She is all over the place with the wrong information. They really should not let her answer any phones.... Trying to get them to call in medication seems to be something very hard. Bedside manner could be a little better but I guess this is all that they can offer.
This doctor is rude to her patients and her staff is unprofessional and inappropriate(male receptionist). After several doctors visits my impression has not changed. Please, do your homework - ask people for recommendations regarding doctors- you will be glad you did. You won't have to do too much digging to realize this is not the right doctor for you.
Wow. I am still shocked by the awful visit I had at this doctors office. Did this woman miss the whole section of med school regarding bed side manner. I saw her for congestion and a sore throat and I had to ask her when she was walking me out if she would mind looking in my throat, because it had been hurting so badly- she said "oh yeah let me make sure it's not infected, I should have done that during the exam"! Now I am not a doctor but even I know when someone has a sore throat... You would look at it! Don't waste your money or time!!
Very pleased with MD and her husband who manages the office. Waiting room wait less than 30 minutes. One female staff member obnoxious, especially on the phone. Overall, would recommend Dr. Carter to others.
I've battled symptoms for several years, have seen several specialists and generalists, with no clear diagnosis. Dr. Carter suspected the problem right away by actually listening to me. She ordered labs and called me the next day. On the right medicine, I'm feeling great! Her staff have been quick to get me in, often the same day, and have always been nice and friendly.
I would never recommend this doctor! My husband and I had just moved to the island and needed to establish a primary care physician. After waiting almost an hour in the waiting room then another 40 minutes in the room, I was ready to walk out. She spent all of 5 minutes with us, and didn't seem to care. Her office staff is RUDE, and her office isn't professional or well managed. I signed a medical release form per her request, but never heard from anyone in the office if they did receive them, to schedule a follow up, go for lab work, etcetera. I called the office 4 times in a 6 week period, talked with a receptionist, she has no nurse, and was told the last time that they had no received any medical records. When I asked why they never bothered telling me that, or calling to see if I could help get the records, I was told that they "have too many patients that they request medical records for, and can't keep track of who they've requested records for, and what they still need"? Are you serious?? Horrible experience. We won't ever return to her office and would highly recommend that no one see her!
The doctor really took the time to listen. But still the wait time was reasonable. I hope it wasn't a wait for the next person! The clerk was really nice on the phone. I heard about my labs the following week, with a personal phone call from the doctor.
Dr. Carter is caring, however her office is a cluttered mess, her office staff is rude, abrupt, does not return messages, and did I say RUDE!!!
This MD office was not professional. The office is clutered with paper and I FEEL IT HASN'T been cleaned for sometime. The staff is not organized and the experience was not a good one. i am not able to recommend this physican to anyone,
I am a new patient of Dr Carter's, she was very professional and a great MD. The staff was a bit overwhelmed I felt. The folks that referred me to her said she had the best nurse in the world, where is the nurse, Out sick I presume.Looking forward to our next meeting. Thank-you Dr Carter
Dr carter is great but the man rec. is unprofessional and i have the feeling that he knows nothing about medical field. He was rude and I felt he was trying to flirt with me instead of helping me check out.
I would recommend Dr. Carter, however her staff is rude with poor follow through, especially the receptionist.
This was a very good experience. Staff was pleasent, information & overall visit was informative & all my needs were met. Time spent with me was good, questions answered and treatment was good.
Doctor Carter misdiognosed my serioud illness and caused me great harm. She Lies and let's the officials sway her to lie agaist he patients. Her ...
This fantastic caring doctor deserves a staff that cares. To be honest it shows how much I respect Dr. Carter that I continue to see her respect the uncaring and outright rudeness of her staff.
Dr. Carter is a fantastic, caring doctor. Her office staff is just awful. They are difficult to deal with half of the time and it takes them 2 times longer then everywhere else to complete the smallest of tasks. They take constant reminders and calls to get anything done and the front desk girl has a terrible attitude. This would be the best doctor's office around if she would change her staff.
I have recently adopted Dr. Carter as my Primary Care Provider. On the first visit she was very professional and thourough which some might see as dry. However, she did talk to me about my general health and asked her own questions. She did not seem to me as if she was trying to get to the next patient. Every visit I have had since then has been more personable and positive. Her staff must have been updated since they have been quite friendly every time. She is more concerned with my health than she is my check book and that is one thing I am sure of. Thank you Dr. Carter. I hope to be a long time patient of yours.
Dr. Carter is great. Her receptionist, unfortunately, does not have a caring and kind manner.