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Ratings and Reviews

9 Ratings with 4 Comments

  • Excellent
    3
  • Great
    1
  • Good
    0
  • Poor
    0
  • Bad
    5
  • Excellent
    3
  • Great
    1
  • Good
    0
  • Poor
    0
  • Bad
    5

Quality Rating

Neutral

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
28 min

Showing 9 Ratings with 4 Comments

5.0 Rating

October 3rd, 2014

Excellent

Both Dr. Herrera and her staff are friendly an professional. She first took care of my mother for the last years of her life. It was mostly making sure that she was not in pain. Dr. Herrera would sit in front of my mom holding her hands and patiently listened to everything she had to say. She is now my doctor and has been a god sent. She is very diligent about finding out what is wrong with me and she listens to my concerns. She never rushes you. She is not a pill pusher who gives out Vicodin and sends you on your way. She is wonderful and recommended highly.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

June 27th, 2014

How are you a doctor?

She is a very unconcerned doctor, hate her. Her office staff are unfriendly and she sees you for two min. and then she's gone. I have had this doctor for years and still see no improvement (my dad refused to change doctors even though he doesn't even go in). A while back my brother fractured his arm and the ER staff told us to go the office and they would put a cast and it would heal like all features do. We called in the woman said come in at 12, we got there and she would not open the door for us.We called she answered and said oh no I never talked to you come back Monday. -____- They don't close until 5 according to their schedule but apparently they closed at 12 that day, which she failed to mention before. Anyways they made my mom come back with my brother on Monday to do the cast and she still didn't even see him it was some nurse. So he went over the weekend in a state that he was not supposed to. Overall the most horrible doctor and staff ever, please do not make the mistake of going to her services.

Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

February 29th, 2012

H C

This place is the worst medical clinic services ever we encountered. I was hesitating to write this for over a year but its time.First of all, everyone that goes to this clinic is treated worst than someone on Medi-cal, we have first rate medical insurance and still the service is pathetic. The waiting time was over an hour in a half for an emergency vistit that was a life and death situation and after an hour and half wait time Dr Herrera sent her receptionist to tell us that she couldn't see us!! I had to write a note saying your patient is suicidal- she still did not come out--she had her assistant Dr see us--Absolutely no regard for her patients. While waiting I saw a lady come in with her 3 children-she was 10 minutes late because she got there on the bus--the receptionist said too bad you need to come back! The lobby was empty by the way- just us waiting and waiting. There is also the negligence of not following up what one doctor that she refers her patients to prescribes and another. When my relative died - No one in this office could explain what he was on nor did they want to sign off on it. A simple sympathic call from Dr. Herrera would'v been appreciated. The worst service ever!!

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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1.0 Rating

November 17th, 2011

POOR

office staff was good but not Dr. Hererra whom showed no concern. My over all experience with this Doctor was very poor. does not care, does not take calls or return's them does not fill out patients paper work when needed.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Appropriate Follow-up
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5.0 Rating

August 10th, 2017

5.0 Rating

August 5th, 2017

4.0 Rating

August 24th, 2015

1.0 Rating

November 24th, 2012

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up

1.0 Rating

September 1st, 2011

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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