Dr. Mark Newcomer MD Patient Reviews

  • Otolaryngology Dallas, TX

Overall Rating

4.2
  • 5 patient ratings
  • 1 comment

Last 12 months:

5.0 (+ 0.8)

1 Patient Reviews

  • Highly Satisfied
    80%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    0%
  • Highly Dissatisfied
    20%
  • Wait Time 27.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 1 review

1.0 of 5
April 26th, 2014
Was not impressed with visit or office staff
Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I scheduled an appointment for an annual hearing test and ear wax removal. I met with Dr. Newcomer for no more than 10 minutes to get my ears vacuumed and found out that his office forgot to schedule the hearing test. I was then surprised to see a bill in the mail for $407. After about 5 calls to reach a billing person - and having the receptionist literally go to her desk and tell her to answer the phone, I was told there was a fee of $270 just for being a new patient (not discussed prior to the visit) and the rest was for the ear wax removal. Good thing the hearing test was not scheduled because who knows how much extra that would have cost. Overall, I was very disappointed the whole experience (visit, customer service, and follow-up) and will not be going back.
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