Overall Review

4.1
  • 8 patient ratings
  • 3 comments

Last 12 months:

3.7 (-0.4)

3 Patient Reviews

  • Highly Satisfied
    75%
  • Satisfied
    0%
  • Neutral
    0%
  • Dissatisfied
    13%
  • Highly Dissatisfied
    13%
  • Wait Time 35.5 minutes
  • Easy Appointments
  • Promptness
  • Friendly Staff
  • Fair and Accurate Diagnosis
  • Bedside Manner
  • Spends Time With Patients
  • Appropriate Followup

Showing 1 - 3 reviews

1.0 of 5
February 9th, 2016
Waste your life away WAITING...
Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Wait time to schedule appointment over 40 minutes on phone and had to press 1 every 10 seconds so I wouldn't go to voicemail. Have been hung up on numerous times. Overbooked appointments and have patients waiting over 1 hour to be seen. Very rude and customer service horrible!
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5.0 of 5
January 31st, 2016
Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
Excellent Physician.
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5.0 of 5
November 23rd, 2013
Worth the wait!
Easy Appointment
Promptness
Friendly Staff
Fair and Accurate Diagnosis
Spends Time with Patients
Appropriate Follow-up
I have been going to Dr Roberto for 20 years and as long as I am in Springfield I will continue to see him! He is very thorough and attentive. He is a very Godly man who shares that with the world! You may have to wait for a while but he is very worth it! I will say that parts of the office staff lack personality/efficiency but I love Mark as a physician!
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